Engineer Software

SUMMARY

A technology leader with over ** years of extensive technology experience

including technology management, software development, database development

and administration, architecture and analysis. Proven ability to bridge

technology to business goals with effective solutions. Excellent

communicator with emphasis on interfacing with all stakeholders from

business units to clients. Excellent time management skills with the

ability to manage technology teams and projects as well as contribute

individually as a software engineer and database developer. Quick learner

able to pick up new technologies easily. Over nine years experience in

the prepaid card industry developing solutions for mall gift card programs,

incentive prepaid card programs, Internet based auto and one-time reload

software, fulfillment of Internet and call center gift card orders, and

various related systems.

EDUCATION AND TECHNOLOGY SKILL HIGHLIGHTS

MBA/Technology Management

University of Phoenix (July 2002)

BS/Computer Science

University of Utah (June 1994)

Technology Management

Business Analysis

Systems Analysis

Design/Architecture

E-Commerce Systems

Point of Sale Systems

Third Party Interfaces

I.T. Operations

Microsoft SQL Server

SQL/TSQL

Web Services/Clients

.NET/ASP.NET

C#

C++/C

Classic ASP

JavaScript

VBScript

Visual Basic

IIS

SQL Server Reporting Services

Crystal Reports

PROFESSIONAL EXPERIENCE

01/2009 - 06/2010: First Data Corporation, IT Consultant on a temporary

contract

Held full responsibility for an E-Commerce auto-reload system (created at

NBO) handling over a million reloads per year including ongoing operational

support, system and database administration as well as development and

implementation of new requested features. Created processes to migrate to

a new system including data migration to Oracle (developed PL/SQL to

transform data).

06/2007 - 01/2009: NBO Systems, Inc., Chief Information Officer (acting COO

Q3-Q4 2008, Q4 2007)

As CIO, responsible for software development, systems, and networking

including project management through the full SDLC and operational support

of existing systems. NBO offered products and solutions related to prepaid

cards including sales (E-Commerce, Call Center, PC-Based POS, POSA

terminals), order fulfillment, accounting, and general program management.

As COO, responsible for the call center, order fulfillment, and warehouse

operations during the holidays when operational activities were at their

peak.

. Enhanced our Auto-Reload solution for a major Canadian quick service

restaurant client including hands on website development and database

customization to handle nearly 1 million reloads per year. Also

developed Verified by Visa and MasterCard SecureCode interfaces for

this client.

. Implemented a POSA (point of sale activation) solution for card sales

through small footprint Ingenico terminals using Ingenico's OpenEstate

Server and OpenEstate browser software.

02/2005 - 06/2007: NBO Systems, Inc., Director of Software Engineering

Responsible for software development through the full SDLC managing a small

team of developers, analysts, and database administrators. Also

contributed as a software engineer and database administrator.

. Key role in industry related CISP and PCI security compliance projects

both managing others and contributing database development and

administration skills.

. Led development of an important project to create a WebAPI allowing

clients access to ordering and fulfillment functions over the Internet

through Web Services (developed with ASP.NET and C#) rather than

needing to embed NBO's standard solution.

. Delivered an Internet based reload solution to a major client. Played

a key role in project management of final acceptance testing and move

to production as well as contributing design, software development,

and database development skills throughout the project.

03/1997 - 05/2005: NBO Systems, Inc., Senior Systems Analyst/Software

Engineer

Responsible as an individual contributor for software development through

many aspects of the SDLC including design, analysis, development, testing,

and release. Also handled database administration over much of this time.

. A primary contributor in the creation of software in 2001 that would

be core to NBO's primary products and services for the next eight

years including open-loop (Visa/MasterCard/Discover Network) prepaid

gift card systems for malls and shopping centers as well as a

fulfillment solution that offered Internet and call center direct to

consumer sales of open and closed-loop gift cards for many major

retailers and malls. Part of a small team that analyzed, architected,

developed, tested and delivered these solutions.

. Delivered important enhancements as part of ongoing process

improvement. Part of a team that improved order fulfillment,

involving picking and packing gift cards, to use a Kanban pull system

with continuous flow cells. The new system could easily handle

fulfillment of over 5,000 orders per day and offered capacity

expansion by simply adding more work cells.

. Optimized SQL queries, architecture and implemented general process

improvement to achieve maximum transaction throughput, minimize

blocking, nearly eliminate deadlocks and keep all of NBO's database

systems running smoothly under load.

. Developed many interfaces to third party processors to handle card

activation and load, balance and transaction history, and other

functions. These were typically web service clients written in C++.

Also developed or enhanced C++, Visual Basic, and TSQL credit card

interfaces to various credit card processors and gateways.

. Also a primary contributor in creation of a gift certificate system

(forerunner to the gift card system) that included sales through POS,

call center, and Internet as well as automated kiosk. The gift

certificate system also included order fulfillment, accounting and

other utilities.

. Prior to entering the gift certificate market in 1998, key contributor

as a software engineer in creating automated kiosks to sell tickets to

concerts and sporting events. Included development of software

utilizing sockets to communicate with third party ticketing company

and UI's created using Director.

10/1994 - 01/1997: Pacific HiTech, Inc. (became TurboLinux), Programmer

Responsible for software development, database administration, system

administration, and management of DOS/Windows/OS2 products.

. Key role as IIS administrator and SQL Server administrator in keeping

a very busy shareware game Internet archive running smoothly.

. Compiled content and wrote front-end GUI applications for many

successful shareware compilation CD-ROMS. Primary development tools

included Visual Basic and HyperCard (a Macintosh development tool

nearly identical to Director).

Spring/1993 - Fall/1994: University of Utah Computer Science Department.

Teaching Assistant

Responsible for assisting students in FORTRAN (2 quarters), Introduction to

UNIX (4 quarters), and Summer Computing Institute (1 quarter).

. Communicated effectively, easily able to transfer my subject knowledge

to students.

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