Customer Service Assistant
Resume:
ARLENE C. DILGER
** ***** **** ****, *********, NY 14612
abksr0@r.postjobfree.com
OBJECTIVE: Office Support position to apply extensive office experience.
QUALIFICATIONS & SKILLS
Civil Service Experience:
. Applying for State Aid
. Preparing Individual Education Plans
. Switchboard operating
. Processing applications
Customer Service:
. Greeting and directing people
. Scheduling meetings with numerous attendees
. Effective communicator with excellent interpersonal skills
EMPLOYMENT HISTORY
Gananda Central School District
Special Services Typist/School District Receptionist
2005 - 2009
. Scheduled Annual Reviews, New Referrals, Transfer/Intake meetings
. Drew up Individual Education Plan (IEP) documents for students
. Calculated and applied for state aid (STAC)
. Prepared various reports requested by the Director of Special
Services
. Typed, filed, copied, and collated.
Gananda Central School District
District Receptionist/Personnel Assistant
1996 - 2005
. Assisted the Secretary to the Superintendent and Assistant
Personnel Director
. Processed incoming and outgoing applications for faculty and
support staff positions
. Maintained Personnel files, anniversary dates, certifications and
degrees, and attendance
. Operated the District Switchboard, answered and transferred phone
calls
. Greeted and directed visitors
Rochester Chamber of Commerce
Bookkeeper/Payroll and Collections Clerk
1983 - 1987
. Assisted the Vice President of Finance and Administration
. Responsible for AR/AP, General Ledger, Bank Reconciliations, and
monthly financial statements.
. Dealt with auditors
EDUCATION :Monroe Community College: Associates Degree
May 1981
REFERENCES Available Upon Request.
Computer literacy/proficiency:
. Part 200, Cleartrack 200, IEP Direct
. FM 2000
. Microsoft Excel, Access, Word
Personal Strengths:
. Courteous and welcoming
. Learn and adapt quickly
. Loyal and dedicated
. Proficient under stress
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