Customer Service Front Desk

Kristel Marie Stefanzick

518-***-**** *** Sherman Avenue

********@*****.*** Glens Falls NY 12801

QUALIFICATIONS SUMMARY:

( Innovative and creative in areas of Information Technology and

computer/Internet technologies;

Flexible and adaptable, and positively responding to the rapid

changes being made daily in the Information Enviroment

( Highly motivated individual; skilled in customer service and

decision-making

( Effective problem assessment and problem solving abilities; expert

multitasking and organizational skills

( Highly proficient with the following computer skills: Photoshop,

Microsoft Word, Excel, Access, PowerPoint.

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EDUCATION:

ADIRONDACK COMMUNITY COLLEGE ( GLENS FALLS, NY

Business Administration

UNIVERSITY AT ALBANY ( ALBANY, NY

Information Science with a minor in Computer Science

ITT TECHNICAL INSTITUE ( ALBANY, NY

Occupational Studies - Web Development

December 2005-December 2007

( GPA 3.35

( Honors Award

PROFESSIONAL EXPERIENCE:

Morgan RV Resorts ( Saratoga Springs, NY

April 2010-September 2010

Customer Service Agent

( Answer phone calls for over 45 RV parks in the United States

o Take reservations for guests and maintain excellent customer service

( Enter data in to computer system while multitasking between phone

calls and deadlines

Marriott Fairfield Inn and Suites ( Malta, Ny April

2008-April 2009

Front Desk

( Checked guests in and out of hotel.

( Took guest reservations and answered any questions about hotel and

surrounding areas.

( Maintained excellent customer relationships through executing monthly

updates to hotel and assisting with the set up of on site events

( Responded to problems with the hotel and guests in a professional and

efficient manner.

( Oversaw all departments and communicated with them about events,

schedules, problems and tasks that needed to take place

The Grand Union Motel ( Saratoga Springs, Ny November 2006-

June 2007

Front Desk

( Checked guests in and out of hotel

( Responded to problems within the hotel and guests in a professional

manner

( Worked independently and maintained records of guests that stayed

with us

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