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Customer Service Quality

Location:
Rineyville, KY, 40162
Posted:
September 23, 2010

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Resume:

Mark Jefferson

** ******** **. ? Rineyville, KY *0162

********@***.***

270-***-****

Management

I am a resourceful, decisive leader accomplished in driving operations and

motivated in achieving optimal performance levels with 5 years experience

in customer service and team member experience.

I am a self-motivated, reliable, goal-oriented, mission-focused, and

results-oriented professional. I'm a team player with excellent human

relations and people skills. I have excellent problem-solving ability and

work well under pressure. I have the ability to work in a fast paced

environment, independently or as a part of a team.

CORE KNOWLEDGE AREAS

V Customer service quality training

V Food Service Sanitation Functions/ Regulations

V Customers Service Quality Training

V Inventory Control& Reduction

V Customer Service Feedback

V PROFESSIONAL EXPERIENCES

Employer: Kentucky Fried Chicken, Slidell, Louisiana

Position: Team Member

Dates of Employment: February 2003 to August 2008

. Maintained sanitation, health, and safety standards in work areas.

. Cleaned food preparation areas, cooking surfaces, and utensils.

. Operated large-volume cooking equipment such as grills, deep-fat

fryers, or griddles.

. Verified that prepared food meets requirements for quality and

quantity.

. Took food and drink orders and receive payment from customers.

. Read food order slips or receive verbal instructions as to food

required by patron, and prepare and cook food according to

instructions.

. Washed, cut, and prepared foods designated for cooking.

. Measured ingredients required for specific food items being prepared.

. Cooked and packaged batches of food, such as fried chicken, which is

prepared to order or kept warm until sold.

. Cooked the exact number of items ordered by each customer, working on

several different orders simultaneously.

. Served orders to customers at windows, counters, or tables.

. Cleaned, stocked, and restocked workstations and display cases.

. Scheduled activities and equipment use with managers, using

information about daily menus to help coordinate cooking times.

. Prepared and served beverages such as coffee and fountain drinks.

. Ordered and took delivery of supplies.

PROFESSIONAL EXPERIENCES

Employer: Kentucky Fried Chicken, Slidell, Louisiana & New Orleans,

Louisiana

Position: Shift Manager

Dates of Employment: August 2008 to August 2009

. Supervised and coordinated activities of workers engaged in customer

service activities.

. Planed, prepared, and devised work schedules, according to budgets and

workloads.

. Observed and evaluated workers' performance.

. Issued instructions and assigns duties to workers.

. Trained and instructed employees.

. Hired and discharged workers.

. Communicated with other departments and management to resolve problems

and expedite work.

. Interpreted and communicated work procedures and company policies to

staff.

. Assisted workers in resolving problems and completing work.

. Resolved complaints and answered questions of customers regarding

services and procedures.

. Reviewed and checked work of subordinates such as reports, records,

and applications for accuracy and content and correct errors.

. Prepared, maintained, and submitted reports and records, such as

budgets and operational and personnel reports.

. Made recommendations to management concerning staff and improvement of

procedures.

. Planned and developed improved procedures.

. Requisitioned and purchased supplies.

. Tested cooked food by tasting and smelling it in order to ensure

palatability and flavor conformity.

. Investigated and resolved complaints regarding food quality, service,

or accommodations.

. Scheduled and received food and beverage deliveries, checking delivery

contents in order to verify product quality and quantity.

. Monitored food preparation methods, portion sizes, and garnishing and

presentation of food in order to ensure that food is prepared and

presented in an acceptable manner.

PROFESSIONAL DEVELOPMENT

Bachelor of Science in Business Administration with Minor in Management

University of New Orleans, New Orleans, Louisiana

December 2009

COMPUTER & TECHNICAL SKILLS

Proficient in Microsoft Office, Word, Excel, PowerPoint, Outlook

References available upon request.



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