Customer Service Quality
Resume:
Mark Jefferson
** ******** **. ? Rineyville, KY *0162
********@***.***
Management
I am a resourceful, decisive leader accomplished in driving operations and
motivated in achieving optimal performance levels with 5 years experience
in customer service and team member experience.
I am a self-motivated, reliable, goal-oriented, mission-focused, and
results-oriented professional. I'm a team player with excellent human
relations and people skills. I have excellent problem-solving ability and
work well under pressure. I have the ability to work in a fast paced
environment, independently or as a part of a team.
CORE KNOWLEDGE AREAS
V Customer service quality training
V Food Service Sanitation Functions/ Regulations
V Customers Service Quality Training
V Inventory Control& Reduction
V Customer Service Feedback
V PROFESSIONAL EXPERIENCES
Employer: Kentucky Fried Chicken, Slidell, Louisiana
Position: Team Member
Dates of Employment: February 2003 to August 2008
. Maintained sanitation, health, and safety standards in work areas.
. Cleaned food preparation areas, cooking surfaces, and utensils.
. Operated large-volume cooking equipment such as grills, deep-fat
fryers, or griddles.
. Verified that prepared food meets requirements for quality and
quantity.
. Took food and drink orders and receive payment from customers.
. Read food order slips or receive verbal instructions as to food
required by patron, and prepare and cook food according to
instructions.
. Washed, cut, and prepared foods designated for cooking.
. Measured ingredients required for specific food items being prepared.
. Cooked and packaged batches of food, such as fried chicken, which is
prepared to order or kept warm until sold.
. Cooked the exact number of items ordered by each customer, working on
several different orders simultaneously.
. Served orders to customers at windows, counters, or tables.
. Cleaned, stocked, and restocked workstations and display cases.
. Scheduled activities and equipment use with managers, using
information about daily menus to help coordinate cooking times.
. Prepared and served beverages such as coffee and fountain drinks.
. Ordered and took delivery of supplies.
PROFESSIONAL EXPERIENCES
Employer: Kentucky Fried Chicken, Slidell, Louisiana & New Orleans,
Louisiana
Position: Shift Manager
Dates of Employment: August 2008 to August 2009
. Supervised and coordinated activities of workers engaged in customer
service activities.
. Planed, prepared, and devised work schedules, according to budgets and
workloads.
. Observed and evaluated workers' performance.
. Issued instructions and assigns duties to workers.
. Trained and instructed employees.
. Hired and discharged workers.
. Communicated with other departments and management to resolve problems
and expedite work.
. Interpreted and communicated work procedures and company policies to
staff.
. Assisted workers in resolving problems and completing work.
. Resolved complaints and answered questions of customers regarding
services and procedures.
. Reviewed and checked work of subordinates such as reports, records,
and applications for accuracy and content and correct errors.
. Prepared, maintained, and submitted reports and records, such as
budgets and operational and personnel reports.
. Made recommendations to management concerning staff and improvement of
procedures.
. Planned and developed improved procedures.
. Requisitioned and purchased supplies.
. Tested cooked food by tasting and smelling it in order to ensure
palatability and flavor conformity.
. Investigated and resolved complaints regarding food quality, service,
or accommodations.
. Scheduled and received food and beverage deliveries, checking delivery
contents in order to verify product quality and quantity.
. Monitored food preparation methods, portion sizes, and garnishing and
presentation of food in order to ensure that food is prepared and
presented in an acceptable manner.
PROFESSIONAL DEVELOPMENT
Bachelor of Science in Business Administration with Minor in Management
University of New Orleans, New Orleans, Louisiana
December 2009
COMPUTER & TECHNICAL SKILLS
Proficient in Microsoft Office, Word, Excel, PowerPoint, Outlook
References available upon request.
Contact this candidate