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Customer Service Manager

Location:
Hallandale, Florida, 33009, United States
Posted:
May 26, 2010

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****** L. *****

*** ** *** ******, ***. *** • Hallandale Beach • Florida 33009

Cell Phone: (954)***-**** • email: ************@*****.***

PROFESSIONAL EXPERIENCE

Objective:

To work in a well rounded establishment where I am given the opportunity to utilize my knowledge and

skills and grow within the company as opportunity presents itself.

Pinnacle Revenue Corp/ Breeders Direct (Jan-2009-Sept 2009)

HR Manager/ Customer Service Manager

• Supervised and coordinated the work activities of personnel, such as

training staff members and assigning work duties

• Processed Unemployment Claims, Legal Claims, Payroll, Hiring, Exit Interviews

• Getting members of a group to work together to accomplish tasks

• Enforced agency’s policies and procedures

• Evaluated work performances of Reps

• Monitored ACD status on Reps

CVS/Caremark (Jan-2006-August 2008)

Supervisor Faststart/New Rx (Promotion)

• Supervised, and evaluated work performance of Reps

• Maintained/updated inventory, documents and control procedures

• Monitored ACD Status on Rep

• Processed payroll documents, records, or checks for HR

• Processed payments for patient orders

• Performed Quality Assurance Checks; Monitored Calls,

Interviews and Travel

CVS/Caremark (Nov 2005-Jan2006)

Participant Services Coordinator

• Maintained/updated inventory, documents, and control procedures

• Followed up on prescriptions

• Provided customer service by greeting, assisting customers, responding to

Customers’ inquiries and complaints

• Handled situations that may prevent patients from receiving Meds.

• Handled Meds that were returned to the pharmacy

• Process reshipments and also process special orders

USA/Prescription (Apr-2002-Nov 2005)

Supervisor, Customer Service Call Center

• Supervised, and evaluated work performance of Reps

• Maintained/updated inventory, documents and control procedures

• Monitored ACD Status on Rep

• Processed payroll documents and secured personnel records, for HR

• Processed payments for patient orders

• Conducted Quality Assurance checks

• Monitored calls; training; Processed refunds, and e-mail patients on physician declines, etc.

Holiday Inn /Ft Lauderdale Airport (Feb-2003-Sept 2009)

General Service Representative

• Meet and Greet guest

• Assisted with promotions and sales of hotel

• Handled guest problems or situations that may have occurred during the shift

• Handled reservations bookings

• Performed Check-in and Check-out duties

• Overviewed and printed daily reports

• Assisted with training of new hires

Holiday Inn /Calder Pro Player Stadium (April-2000-Feb 2003)

Reservations Manager

• Meet and Greet guest

• Assisted with promotions and sales of hotel

• Handled guest problems or situations that may have occur during shift

• Booked reservations for group sales

• Check-ins and Check-outs.

• Handled sales transactions

• Using the Holidex system, created market segments for banquets and meetings.

Overviewed and printed daily reports

Trained new recruits

Talk.Com (April-2000-Feb 2003)

Manager

• Trained, scheduled, supervised, and evaluated the wok performance of reps

• Maintained/updated inventory, documents, and control procedures

• Provided conflict resolutions to address customers’ complaints

• Recommended procedural changes to expedite product movement

• Met with reps to resolve problems regarding products

• Overviewed and printed team reports on a daily basis

• Processed and printed time cards for payroll

• Conducted personnel interviews, and new customer service reps. trainings

EDUCATION

Ballou Senior High, Washington D.C.

High School Diploma

College: International Seminary Orlando, Fl.

Associates Degree

COMPUTER SKILLS

Microsoft Word

Internet browsing

Emailing

Power Point

References are available



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