ELICIA L. SMITH
*** ** *** ******, ***. *** • Hallandale Beach • Florida 33009
Cell Phone: 954-***-**** • email: abksnh@r.postjobfree.com
PROFESSIONAL EXPERIENCE
Objective:
To work in a well rounded establishment where I am given the opportunity to utilize my knowledge and
skills and grow within the company as opportunity presents itself.
Pinnacle Revenue Corp/ Breeders Direct (Jan-2009-Sept 2009)
HR Manager/ Customer Service Manager
• Supervised and coordinated the work activities of personnel, such as
training staff members and assigning work duties
• Processed Unemployment Claims, Legal Claims, Payroll, Hiring, Exit Interviews
• Getting members of a group to work together to accomplish tasks
• Enforced agency’s policies and procedures
• Evaluated work performances of Reps
• Monitored ACD status on Reps
CVS/Caremark (Jan-2006-August 2008)
Supervisor Faststart/New Rx (Promotion)
• Supervised, and evaluated work performance of Reps
• Maintained/updated inventory, documents and control procedures
• Monitored ACD Status on Rep
• Processed payroll documents, records, or checks for HR
• Processed payments for patient orders
• Performed Quality Assurance Checks; Monitored Calls,
Interviews and Travel
CVS/Caremark (Nov 2005-Jan2006)
Participant Services Coordinator
• Maintained/updated inventory, documents, and control procedures
• Followed up on prescriptions
• Provided customer service by greeting, assisting customers, responding to
Customers’ inquiries and complaints
• Handled situations that may prevent patients from receiving Meds.
• Handled Meds that were returned to the pharmacy
• Process reshipments and also process special orders
USA/Prescription (Apr-2002-Nov 2005)
Supervisor, Customer Service Call Center
• Supervised, and evaluated work performance of Reps
• Maintained/updated inventory, documents and control procedures
• Monitored ACD Status on Rep
• Processed payroll documents and secured personnel records, for HR
• Processed payments for patient orders
• Conducted Quality Assurance checks
• Monitored calls; training; Processed refunds, and e-mail patients on physician declines, etc.
Holiday Inn /Ft Lauderdale Airport (Feb-2003-Sept 2009)
General Service Representative
• Meet and Greet guest
• Assisted with promotions and sales of hotel
• Handled guest problems or situations that may have occurred during the shift
• Handled reservations bookings
• Performed Check-in and Check-out duties
• Overviewed and printed daily reports
• Assisted with training of new hires
Holiday Inn /Calder Pro Player Stadium (April-2000-Feb 2003)
Reservations Manager
• Meet and Greet guest
• Assisted with promotions and sales of hotel
• Handled guest problems or situations that may have occur during shift
• Booked reservations for group sales
• Check-ins and Check-outs.
• Handled sales transactions
• Using the Holidex system, created market segments for banquets and meetings.
Overviewed and printed daily reports
Trained new recruits
Talk.Com (April-2000-Feb 2003)
Manager
• Trained, scheduled, supervised, and evaluated the wok performance of reps
• Maintained/updated inventory, documents, and control procedures
• Provided conflict resolutions to address customers’ complaints
• Recommended procedural changes to expedite product movement
• Met with reps to resolve problems regarding products
• Overviewed and printed team reports on a daily basis
• Processed and printed time cards for payroll
• Conducted personnel interviews, and new customer service reps. trainings
EDUCATION
Ballou Senior High, Washington D.C.
High School Diploma
College: International Seminary Orlando, Fl.
Associates Degree
COMPUTER SKILLS
Microsoft Word
Internet browsing
Emailing
Power Point
References are available