Customer Service Medical Assistant
Resume:
MICHELE L. MCMAHAN
**** *********** ***. **********, ********** 93555
Objective
Highly motivated to work for an organization where my skills can be
challenged and
rewarded.
Responsibilities
Patient Registration Representative,
2/07-4/30/2010
Clerk-IV-Rehabilitation Services, Whidbey General Hospital Oak Harbor, WA
Insurance company verifications, extensions and continued authorizations
for rehabilitation services. Insure proper documentation from doctors,
Insurance companies therapist chart notes and charges for each patient per
Hospital Policy and protocols. Data entry of charges and balance
transactions daily from copays and miscellaneous payments. Clerical
support directly for Director of Out Patient Services and all OT, PT and ST
therapists. Retrieve medical information as needed for therapist
assessments for each patient. Cover front desk as needed. Transferred to
Rehabilitation Services from Patient Registration in September 2007.Duties
included covering the ER admissions desk and all patients entering the
hospital for care insuring proper documentation and assessing the severity
of the patients needs. Interviews, registers and processes all demographic
and financial information on all patient types, accounts including
preadmissions. Collecting and documenting payments received for patient
accounts. Customer Service and switchboard operator. Submit Daily Census
reports for all patient types for the entire hospital.
Professional Organizer/Cleaner Changing Spaces, Ridgecrest, CA 6/03 -
12/06
Owner of this home based business. Organized and cleaned homes and
offices, supervised 5 employees. Certified to clean Military Housing on
NAWS, China Lake, Ca. Maintained own records including; Bookkeeping,
Accounting and Payroll. Responsible for answering phones, scheduling,
estimating, customer service, hiring, marketing and have the utmost
confidentiality.
Certified Medical Assistant III Whidbey Women's Health, Coupeville, WA
9/00 - 6/01
Assisted doctor in back office with all procedures related to women's
health including;
Being available for all office surgeries and having equipment sterilized
and ready for use.
Patient check-in, rooms prepared for patients and procedures. Responsible
for patient education, blood draws, injections, vital signs, charting and
lab tests. Triage calls, scheduling, and call in prescriptions as needed.
Customer service and general office duties.
MICHELE L. MCMAHAN
Central Processing and Dist. Tech. Comm. Hospital, Monterey, CA 11/98 -
12/99
Distribute supplies, reprocessing of instruments and equipment, proficient
with hand held and Material computer systems. Responsible for overseeing
that all material and supply carts measure up to the established quotas,
both qualitatively and quantitatively for the best possible product
available for patient care. Stock and control/shipping and receiving, to
include Customer service and general office duties.
Medical Assistant Northwest Specialists/Foot and Ankle Everett, WA 4/98
- 10/98
Assisted doctor in all procedures of the back office including; castings,
vitals, diagnostic
Taping and wrapping, orthopedic adjustments and ordering. Assisted with
office surgeries preparing equipment before and after including equipment
sterilization (autoclaving). Patient education and x-rays and processing
film. Customer service and general office duties.
Various Positions
Receptionist, PBX operator, Leasing Consultant, Clerk Typist, Cashier,
Quality and Production.
Control Coordinator, Data Entry, Sales Clerk, Register Operator and
Bookkeeping.
Education
American College of Professional Education* Lynnwood, WA
1998
Certified Medical Assisted III - Majors: Phlebotomy, EKGs, and injections.
Graduated with honors.
Cerro Coso Community College Ridgecrest, CA
1995
Associate of Arts Degree in Social Sciences - Majors: Psychology and
Sociology
Graduated with honors Nationally Accrediting Commission of Career Colleges
& Technology.
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