Customer Service Administrative Assistant

Heather Cotner

***** ******** **** **.

Apple Valley, CA 92308

Phone: 760-***-****

E-mail: abksn4@r.postjobfree.com

Summary: Responsible, dependable and detail oriented self starter

with 5 years of experience in office administration.

Job ADMINISTRATIVE ASSISTANT, 5 years experience

Objective

:

Experience:

Job Administrative Assistant

Title:

Employer: ELM Locating and Utility Services, VICTORVILLE, CA

Dates: 3/05 to 1/10

Duties: Review invoices and the techs paperwork before delivering

to the customer; make any changes to the invoices after

the customer reviews them and email the changes to the

corporate office. Get any needed documentation from the

customer for the techs. Answer phones, take messages,

dispatch emergencies, file, fax, scan, and email; ship and

receive items, get mail, create purchase orders, order

supplies, and any other miscellaneous tasks the manager or

the customer needed done.

Job Front Desk and Auditor

Title:

Employer: Kings Lodge, ONTARIO, CA

Dates: 08/02 to 03/04

Duties: Responsibilities included all those duties normally

associated with working the Front Desk/Reception area of a

major 100-room motel. These duties included but were not

limited to guest check in/out, customer service, filing,

faxing, keeping a log of all registered guests, answering

a multi-line phone, transferring calls to guests rooms,

inputting information in computer, transacting payments

via cash or credit card for rooms and/or movies.

Job Clerk Typist

Title:

Employer: City of Hesperia, HESPERIA, CA

Dates: 1/01 to 3/01

Duties: Typing, editing, revising, and some research for the City

of Hesperia Fire Protection District Haz-Mat Manual.

Job Processor and Receiver

Title:

Employer: Toys, RIALTO, CA

Dates: 5/97 to 5/01

Duties: Responsibilities included quality control and inventory

management utilizing hand held scanners, printer

management, shipment labeling, and pallet movement.

Skills: MICROSOFT OFFICE, INVOICING, BILLING, DISPATCH, 10-KEY

Education Professional Career Institute, Administrative Assistant

: Diploma and

Automated Office Specialist Diploma

U.S. Army, Certified in Military Occupational Specialty

74B -

Computer Systems Analyst/Operator

Additiona Responsible for managing incoming calls, data entry,

l faxing and copying documents, providing customer service,

Comments: maintaining office supplies and various other clerical

duties.

Reference Available on request

s:

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