Quality Assurance Customer Service

Sarah J. Bagby

**** ** *** **.

Cell 816-***-****

Holden, Missouri 64040

*********@***********.***

Quality Assurance Test Engineer – Application Testing

PROFESSIONAL SUMMARY

Highly successful and talented Quality Assurance Test Engineer with an exceptional record of

accomplishment in the demanding, deadline-oriented Software Analysis and Quality Assurance

Application Testing arena for critical banking and investment applications. Helpdesk Supervisor in

equally challenging position supporting 1800+ WIC clients. Offers superior technical, analytical,

problem-solving, communication, training, leadership, team building and innovative skills required

for creative business solutions.

KEY SKILLS

•

• Regression/Backwards Compatibility Testing

Software Development Life Cycle

•

• Agile Development Testing

Quality Assurance Methodologies

•

• Outstanding Team Leader

Software support

•

• Analytical, Thorough Trouble-Shooter

Proven leadership skills

• Highly Productive and Efficient

• Team building and training

• Basic SQL queries

• Developing and Managing Test Scripts

• Business Requirements and Functional

• Client Application Support

Specifications

• Positive and Negative Testing

• .CFM and .NET programming languages

• A real “People” person

• Tested Web based applications

• Communicate on Multiple Levels

• HP Quality Center

• Test Application Upgrades

• Mercury Test Director

• Banking and Investment Application Analysis

• Performance/Alpha/Beta Testing

CAREER HIGHLIGHTS

• Exceptional record of accomplishment and advancement for achieving outstanding levels of leadership

technical innovation and customer support.

• Intelligent, quick learner who is willing to tackle tasks others may avoid.

• As a Software Quality Assurance Engineer with two employers:

Managed multiple priorities simultaneously in the critical, perfection-driven areas of

testing applications for ease of use, accuracy, compatibility and security.

Gained invaluable insight and technical knowledge of both banking and investment

client interfaces.

Tested apps in an international marketplace, plunging into the complex fields of

currency exchanges and regulatory controls.

Selected to test new software over others based on superior ability to quickly

understand system nuances in detecting areas requiring further refinement.

Played Devil’s Advocate in attacking software applications for security breaches.

• With PDA, serving as administrators for state funded WIC clinics:

Outstanding history of promotion based on hard work, taking initiative, innate

intelligence and the ability to quickly apply new information on the job.

Served as Help Desk Supervisor and trained field users in PC based applications.

Conversion from in-house paper-based data entry process to an on-line, PC based application

process.

Initiated a new Help Desk Department, hiring, training and supervising customer support

analysts in meeting the needs of 1800 clients.

Assisted in writing Technical Proposals to win government contracts.

Awards

Received 5 annual “Outstanding Customer Service Awards” (plaques and monetary awards)

based on client feedback.

Volunteer of the month March and April 2010 – Continua Hospice

Cub Master – Pack 403

Turning Point Church – volunteer Extreme Makeover July 2010 – Santa Fe Trails Elementary –

painting classrooms and landscaping

Sarah J. Bagby

Two

CAREER HISTORY

Continua Hospice Kansas City, Missouri

1/2010-Present

Volunteer

• Sit with patients so their caregivers can run errands or just get out for a while. Read, sing, pray

and additional services as needed. Visit both home patients and patients in nursing homes.

Jack Henry and Associates Lenexa Kansas

2006-10/2009

Software Quality Assurance Engineer

• Started as a Contractor and was soon promoted to full-time status, the only one of three

Contractors to become a full-time employee.

• Soon acquired a reputation for taking on challenging assignments.

• Assigned new software to analyze and test based on superior evaluation, testing and

solution-generating skills.

• Highly skilled in performing Alpha, Beta, Regression, Backwards Compatibility and Agile

testing processes.

• Collaborated with the Development Staff to test defects generated by both internal QA staff

and Users in the field.

• Cooperated with the Documentation Department to upgrade User Documentation as

changes were made to the apps.

• Interfaced with both the Development and Customer Service Teams in making

recommendations to resolve client issues and continue to improve their Internet hosting

capabilities.

Reuter’s Americas, Inc. Overland Park, Kansas

1999-2006

Software Quality Assurance Engineer

• Leveraged an “exposure” to testing with PDA into a growth-oriented professional position.

• Responsible for testing applications, protocols, and new software for international

investment firms including Fidelity, an extremely high priority.

• Managed to thread through the challenging arenas of currency conversion, tracking all

major stock markets and dealing with the ever-increasing threat of security vulnerabilities.

PDA, Inc. Overland Park, Kansas

1984-1999

Help Desk Supervisor, 1994-1999

• Advanced to increasing responsibilities based on outstanding performance, willingness to

learn and leadership potential.

• Oversaw the conversion of a manual data collection system to one that utilized computers in

the field to directly send data to the mainframe, eliminating repetitive operations.

• Selected to initiate a hew Help Desk Department, ultimately selecting, training and

supervising helpdesk staff in resolving client issues.

Client Service Administrator, 1989-1994

Data Entry Clerk, 1984-1989

EDUCATION

Graduate Platte Business College, Overland Park, Kansas

REFERENCES

Excellent performance and personal references are available upon request.

Contact this candidate