Administrative Assistant Customer Service

KELLIE R. KNIGHT

**** ***** ***** **** 614-***-****

Columbus, OH 43227-2425 Cell 614-***-****

QUALIFICATION SUMMARY

Top-notch Executive Assistant with over ten years of experience managing

business relations and special projects at the senior management level.

Serve a primary point of contact for and liaison between management,

personnel, clients, and vendors. Maintain excellent written and oral

communication skills, problem resolution abilities, and a high level of

confidentiality.

. Demonstrated capacity to provide comprehensive support for executive-

level staff including scheduling meetings, coordinating travel, and

effectively managing all essential tasks.

. Proven track record of accurately completing research, reporting,

information management, marketing, and business-development efforts

with budget requirements.

. Adept at developing and maintaining detailed administrative and

procedural processes that reduce redundancy, improve accuracy and

efficiency, and achieve organizational objectives.

. Highly focused and results-oriented in supporting complex, deadline-

driven operations; able to identify goals and priorities and resolve

issues in initial stages.

. Proficient in Microsoft Word, Excel, PowerPoint, Access, InfoPath,

Outlook, Publisher, Picture Manger, AS/400 Mainframe, QuickBooks,

PeopleSoft, and Lotus Notes.

. Accurate 55 WPM.

PROFESSIONAL EXPERIENCE

Office Administration & Support

. Liaison between all impacted departments to ensure proper

communications and reporting practices.

. Plan and coordinate corporate luncheons and develop presentations for

related on/off-site meetings.

. Organize the details of special events, travel arrangements, corporate

agendas and itineraries.

. Manage capital purchases, direct vendors relations, generate and

maintain equipment tracking records.

. Process monthly expense reports reflecting supporting document and

supporting budget code indexes.

. Coordinate and maintain weekly attendance and annual vacation records

on 30 departmental employees.

. Provided administrative support to unit management by coordinating the

administration of programs, projects and/or processes and by

organizing and coordinating unit operations.

. Prioritized work; resolves routine conflicts and issues; and prepares,

and implements administrative guidelines and procedures for unit.

. Provided routine and non-routine information and explanation to

clients.

. Gathered, compiled, tracked and reported on information relevant to

project assignment from multiple sources.

. Set up and maintained files, referred callers, arranged meetings and

conferences

. Reviewed drafts and finished documents for grammar usage.

. Utilized personal computer to compile and generate reports,

statistics, timelines, tables, graphs, correspondence and

presentations.

. Designed processes to enhance work flow.

. Ordered and maintained office supply inventory.

. Created informational materials; provides general unit supporting

research, analysis, and proposal data; prepares, processes, and

controls records, statistics, reports, and documents; and/or performs

some fiscal support functions.

. Performed professional work that requires knowledge of general

administrative/office management principles and practices and a good

understanding, use and application of concepts, theories, principles,

practices, terminology, and applied bases of unit administration.

Management/Training

. Responsible for the hiring, training, evaluating and scheduling a

staff of 15. Effectively handled and resolved management and employee

concerns.

. Oversaw all business operations in accordance with company policies.

. Maintained appropriate inventory levels.

. Prepared reports on product marketability, daily figures and yearly

sales.

. Effectively supervised administrative staff.

. Controlled operational procedures: opening and closing, handling cash

flow, preparing profit reports.

. Accustomed to working in conjunction with all levels of management.

. Coordinated annual training events for 500-1000 Supervisors as part of

Ohio Statewide Management Contract Training for the Bureau of Worker's

Compensation.

. Maintains records on budget. Advises executive of status.

. Processes all department expenses according to established corporate

processing guidelines.

. Ensures that legitimate expenses are paid in a timely

fashion. Researches and resolves discrepancies.

. Coordinates with various financial departments to ensure timely flow

of budget information.

WORK HISTORY

'10 - '10, CSR, Ohio Department of Job and Family Services, Columbus, OH

'07 - '09 Project Administrative Assistant for AT&T, Jacobs Engineering, Columbus,

OH

'06 - '07 Secretary, State Ohio Highway Patrol, Columbus, OH

'02 -'05 Statistical Data Clerk, Department of Job and Family Services, Columbus,

OH

'02 - '02 Customer Service Assistant, Department of Commerce, Columbus, OH

'00 - '02 Administrative Assistant, Ohio Bureau of Workers Compensation, Columbus,

OH

'98 - '00 Licensing Examiner, Department of Commerce, Columbus, OH

'93 - '98 Administrative Assistant/Office Manager, Texaco, Incorporated, Columbus,

OH

EDUCATION & TRAINING

Certification in Journalism/Broadcast Communications, Fort Hayes, Columbus,

OH

Medical Technology, Columbus State Community College, Columbus, OH

Kaplan University, AA Medical Assisting, Columbus, OH

Sexual Harassment I & II

Ethics

Multi-Cultural Awareness I

Violence in the Workplace I & II

REFERENCES

Diana Kenny, State of Ohio - Public Safety, Supervisor, 614-***-****

Kim Helms, Franklin County - Help Me Grow, Secretary, 614-***-****

Marcia Baschnagel, Jacobs Engineering, Manager of Architects, (614) 744-

4300

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