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Manager Customer Service

Location:
Madison, AL, 35758
Posted:
September 23, 2010

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Resume:

*** *********** **.

Madison, AL *****

Cynthia Joyce Erwin

Phone 256-***-****

Mobile 256-***-****

E-mail abkslv@r.postjobfree.com

Education Auburn University - Auburn, AL

BS, Human Performance and Health Promotion, - August 1996

Minor, Business Administration - August 1996

Employment Dec 2004 - Present Stay-at-home mother of 5 1/2 year old

twins

Aug 2007 - Present CrossPointe Church (Sunday School

Teacher) Madison, AL

AWANA Children's Discipleship Program Leader

Work closely with children to help them develop the start of a

life-long relationship with Jesus Christ.

Responsibilities include classroom preparation, arts and

crafts activities planning, and coordination of home study

activities with parents.

Jan 2009 - May 2009 Madison United Methodist Preschool

Madison, AL

Substitute Teacher

Assumed classroom teaching responsibilities for 1-4 yr

children during primary teacher absence.

Helped instruct age-appropriate lesson plans that promote

physical, emotional, social, and academic growth.

Feb 2002 - Feb 2003 BaySport

Santa Clara, CA

Exercise Physiologist / Phlebotomist

Developed and conducted a diabetes, cholesterol, and high

blood pressure intervention program for Applied Materials

Participated and conducted health screenings for diabetes,

cholesterol, and blood pressure for many companies in the bay

area

Developed inter-office cardiovascular and prevention policy

and procedure manual

Performed Routine Graded Exercise Test

Performed and educated clients for CBC's, liver functions,

glucose, blood typing, and Hepatitis A, B, and C, through

Stanford University's lab.

Performed testing and educated clients on results of extensive

cholesterol testing (epo E, break down of the 7 LDL and 4 HDL

size particles, etc.) through Berkeley Heart Lab

Performed and explained results of the following test on

clients for work, insurance, yearly physicals, and

professional sport purposes: vision, hearing, pulmonary

function testing, blood work up, urinalysis, cardiovascular,

strength, and flexibility testing

Generated detailed medical reports for physicians, patients,

insurance companies, professional sports teams, and many

companies here in the bay area

Responsible for updating inventory and ordering lab products

for three offices within BaySport

Trained office manager to perform basic testing skills on

clients

Helped office manager with medial task such as setting and

confirming appointments for clients for physicals, health

screenings, or physical therapy

Helped office manager with daily logs of clients in the

cardiovascular and prevention department and the physical

therapy department

Feb 2000 - Nov 2001 Axis Personal Training & Spa Los Gatos, CA

Facility Trainer Manager

Interviewed and assisted in selection of staff members

Coordinated recruiting and training programs for new employees

Conducted employee quarterly evaluations

Matched clients with trainers based on customer's specific

goals and personality

Conducted informal educational seminars for training staff

Evaluated trainers performance to determine retention or

separation with AXIS

Coordinated client / trainer schedules

Authored master corporate training manual

Actively participated in corporate marketing by working with

chiropractors, nutritionists, health facilities, and

charitable events in the Los Gatos, San Jose, and Campbell

areas

Designed custom workout regimens for clients with special

health needs or interests

Provided facility manager with weekly and monthly qualitative

and quantitative status reports

Assisted in opening new facility in Los Gatos including

marketing, equipment procurement and setup, and initial

organization of general business affairs

Sep 1998 - Dec 1999 Red Oak Cardiovascular Center Houston, TX

Cardiac & Pulmonary Rehab Exercise Physiologist

Performed Thallium, Dobutamine, Routine, and Stress Echo

Exercise Tests

Generated detailed medical reports for physicians, patients,

and insurance companies based on diagnostic test results

Conducted Holter monitor testing, analyzed results, and

generated reports for physicians

CPR Coordinator for community special events, patients, and

staff

Trained and educated children in CPR and heart disease through

"Kids Heart Patrol Program" at local schools

Assisted hospital patients through Phase I cardiac

rehabilitation program

Responsible for Phase II and III cardiac, pulmonary, and

wellness rehabilitation program patient referrals

Responsible for teaching heart-healthy patient education such

as cardiac and pulmonary risk factors, compliance, stress

management, relaxation techniques, and body composition

Designed individual exercise programs for patients with

multiple cardiovascular and pulmonary diseases based on ACSM

guidelines and results of diagnostic tests

Verified patient insurance coverage

Sep 1997 - Sep 1998 Heart Lung Rehab of Houston Houston, TX

Cardiac & Pulmonary Rehab Exercise Physiologist

Recruited patients into cardiac and pulmonary rehabilitation

programs through Dr. referrals

Trained non-technical staff members to become proficient with

operating respiratory and cardiovascular medical testing

equipment

Coordinated and orchestrated local health fair programs

Designed rehabilitative training programs for pulmonary

patients

Jun 1996 - Jun 1997 Columbia Lakeview Medical Center

Mandeville, LA

Cardiac & Pulmonary Rehab Exercise Physiologist

Managed department billing and scheduling activities

Monitored patients vital signs

Designed custom client fitness programs

Conducted new patient technical orientation

Skills Two years experience of supervisory experience

Experienced in customer service and communicating effectively

with clients and co-workers

Operational knowledge of metabolic stress test equipment,

basic and 12 lead EKG, Holter monitors, cardiac event monitors

(CEM's), Pulse Oximetry, Glucometer, and Cholestech LDX

machines

Experienced with body composition, strength and flexibility

assessments

Operational knowledge of Microsoft Word, Microsoft Excel

Basic knowledge of Photoshop

Medical Phlebotomy March 2002

Certificati Sports Safety Training Instructor, American Red Cross Aug

on 2000 - 2004

Community First Aid and Safety Instructor, American Red Cross

Dec 2000 - 2004

Advanced Cardiac Life Support (ACLS) Jun 1995 - Jun 2000

Certified Basic EKG Interpretation Sep 1996 - Present



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