Customer Service Medical

**** ****** ****

#*

Waterloo, Iowa ***** Phone 319-***-****

E-mail ******@*****.*** Janie Hruska

Education 09/2008-Present Ashford Community College-online

Clinton, Iowa

Business Management-Medical (BA Degree)

Achievements: Adult Development and Life

Assessment; The U. S. Health Care System; Social

Implications of Medical Issues; English Composition

I and II

Medical Terminology I and II

Awards received Dean's List with Honors: Summer 2006 Kaplan

College

Work experience 12/2008-Pesent AARP Employment Program Waterloo,

Iowa

Clerical

Data entry, filing, answering phones, customer

service

02/2008-10/2008 Prime Time

Dispatch

Answer multi-phone lines, schedule transportation

for clients, to and from destinations, data entry,

copy for drivers, cancel rides, verify information

as needed.

11/2005-09/2007 Ravenwood Nursing and Rehab Center

Waterloo, Iowa

Receptionist

. Answer multi-phone lines, responding to callers inquires,

directing call appropriate parties, paging wireless to

Director of Nursing for emergencies, death, and accident

reports through the computer/phone lines.

Assisting with wheelchairs, putting them away, locate

wheelchairs for family member's usage; locate residents for

dinner/supper.

Checking security system for Residents safety and staff

04/1997-11/1997 OIC/ Oklahoma Installation Company

Owasso, Oklahoma

Clerk/Supervisor

Filing claim (medical, safety, and others)

Human Resource: hire/fire, temp services, train for

safety, knowledgeable about hazardous materials, location

and usage for emergencies.

Summary of Evaluated materials handling of shipping/receiving

personnel

Qualifications Managed computer database

Coordinated training for hazardous materials

Payroll out of state personnel, in state personnel

Clerical typing forms, faxing, record keeping

Managed employees: temporary and full-time

Ordering materials

Customer Service

Medical: terminology, education, working experience

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