Andrew B Orellana

***** **** ***, *******, ** ***91

(P) 650-***-**** (F) 650-***-**** abkskd@r.postjobfree.com

NETWORK OPERATIONS MANAGEMENT

A Highly accomplished Network Operations Manager with diversified experience and demonstrated

expertise maintaining operating networks, managing IT operations, providing technical support, and

developing innovative solutions to complex problems. With proven project management

experience; combine expertise in strategic planning, quality control, and organizational leadership with

strong qualifications in standardized process design and development. Strong background building solid

working relationships with technical teams and senior management; establish positive relationships

improving teamwork and cohesiveness across diverse Operations teams.

Qualification Highlights

• Project Management • Network Operations & Reliability • Process Improvements

• Technical Infrastructure • Fault Management Initiatives • Relationship Management

• Team Training & • Troubleshooting & Problem • Team Building & Leadership

Development Resolution

.

"Skill Highlights”

• Microsoft System Monitoring (Task Manager, System Monitor, Network Monitor, SNMP, ARM)

• Network Projects – Installs, Migrations, Deployments, Configurations, Hardware and Support

• Network Security – WPA, WEP, 802.1X, User Accounts, TCP/IP filtering, static IP, registry

• LAN Maintenance - Virus, Spyware and Adware protection (AVG, Spybot, Ccleaner)

• WAN Maintenance – Monitor connectivity and throughput, errors and SLA verification

• Preventative Maintenance – locate and replace hardware or software prior to failure

• Miscellaneous Projects – Sherriff Migration, Hp Cutover, Consulting for residential customers

• Backup Systems – Quantum, Hp, IBM (Disk, Tape, Blades, NAS - Network Attached Storage)

"Education”

• (CCNA) Cisco Certified Network Associate

• Cisco/Ascend Router Installation/Configuration (U.C. Berkeley)

• Unix administration (UC Davis)

• Network Administration and Management (U.C. Davis)

• Routing and Switching Technology (U.C. Davis)

• A+ Certified in Microsoft Windows and DOS environments

• Completed Cisco and Microsoft Network Academies

“Technical Skills”

• Software: Cisco's IOS 15,0M, Juniper's Junos 10.3, IBM Tivoli formerly Micromuse Netcool, Sun

Solaris 10, Red Hat Enterprise Linux 5 Server, Ubuntu 10,04 LTS, SQL Server 2008 R2, Microsoft

BizTalk Server 2010 Beta, Microsoft SharePoint, Microsoft Windows Server 2003, Virtual Server

2005, Microsoft Exchange and ISA Server 2006. WINS, DNS, Active Directory VMware Server 2,

VMware converter, Blackberry Enterprises Server v5.0, Windows Workstations (Windows 95, NT,

2000, XP, Vista and 7) Sun Solaris Workstations version 10.

• Hardware: Cisco GSR's 12000 Series, Cisco 7000 and 7500 series Routers. Cisco Nexus 7000

and Cisco 6500 Catalyst switches. Cisco 2500, 2600, 2900, series routers and switches. Juniper

M40 Series Routers including Junos. VPN Solutions including Cisco HSA, Cisco VPN

Concentrator, Juniper SA, NetScreen, Nortel Passport 8600 and Baystack 450 and 470..

• Technologies: TCP/IP, OSPF, ISIS, RIP, BGP, ATM, Frame Relay, Switching, MPLS, VLANs,

Trunking, Sonet, DS1 & DS3, OC3, OC12, OC48, OC192, DNS, HTTP/HTTPS, SSL, VPN.

WORK EXPERIENCE: 1995 to 2010

“Field Computer and Network Consultant” for Andrew’s Computer Consulting 09/01/2009 to

Current

• Evaluate, Consult, Repair of clients personal computers and networks in the field

“Network Operation Wireless Manager” for NextG Networks of Robert Half Technology

02/01/2009 to 08/13/09 Brandon Chow – Account Manager – 408-***-****

• Monitor all ADC nodes for major faults for Metro PCS, ATT, Verizon, Sprint and T-Mobile

• Monitor the Network: Nagios XI, Cascade-view, Netcool, Hp Openview, BMC Patrol

• Create trouble tickets through JIRA ticket system

• Initiates, updates, tracks and closes trouble tickets; creates and communicates alerts

• Install Solaris 9 Unix workstations and Windows Vista workstations

• Troubleshoot ADC and MIKOM devices on 3G Network.

• Install Linux Redhat Servers and Linux Obantu Clients

• Understanding functionality of UMTS, GSM, LTE, SAE, EPS, UMB and NGN

• Familiar with Wireless Java for Symbian Devices and Symbian OS Ver 6.

• Unix Monitoring tools: ntop, etherApe, iptraf, Essniff, solsniff, sniffit, snoop

• Microsoft Monitoring tools: Ethdump, Ethload, Stealth Watch, Microsoft

Net Monitor 3

• GPS Monitoring with Atoll, Google Earth, MapInfo, Bing and Yahoo

Maps.

• Τ roubleshoot; Radio technologies, Antenna systems, protocols, security, cell sites.

“Wireless Network Administrator” West Capital Funding Atherton, CA 01/05 – 05/09

Josefina Aguilar – CEO – 650-***-****

• Installation and Support for All Networking computers

• Implementation and Support for Company Wireless Networking

• Installation and Support of Wireless Application Protocol (WAP) and WML (Wireless

Markup Language) WLANs 802.11b at a throughput of 11 Mbps at 2.4GHz

• Administration, Management and Security Installation of Wireless Network

• Installation and Support for Antivirus and Antispyware

• Daily maintenance and support for all areas of computers

• Windows daily upgrades on all computers to Windows XP

• Defrag and computer enhancement techniques on a weekly basis

• Troubleshoot; network problems, connectivity, DNS, wireless connections, computer

problems using safe mode, backups, system restores.

“Network Consultant” for Macy’s San Francisco, CA of the Broadmoor Group, L.L.C

06/04 - 12/04 Terry C. Boles - Senior Vice President - 972-***-****

• Install upgrade and implement new computers transferring over files from old computers to

replacement computers.

• Install Macy’s proprietary software on all internal local area computers

• Setup networking and printers to associate with groups.

• Inventory and label each computer and put information into database.

“Network Consultant” for Morgan Stanley San Mateo, CA of the Broadmoor Group, L.L.C

02/03 - 12/04 Terry C. Boles - Senior Vice President - 972-***-****

• Install and Replace old printers with new Lexmark Color LaserJet printers and setup networking

across departments.

• Install upgrade and implement new computers transferring over files from old computers to

replacement computers.

• Install Morgan Stanley’s proprietary software on all internal local area computers

• Setup networking and printers to associate with groups.

• Inventory and label each computer and put information into database

"Network Consultant" for Sutter Hospital Los Altos, CA of the Broadmoor Group, L.L.C San Francisco,

CA 11/01-01/03 Terry C. Boles - Senior Vice President – 972-***-****

• Setup of AS/400 Server, version 5 of I5/OS or OS/400, Domino DB

• Command shortcuts, moving spool files, edit word documents in shared IFS directory, remote

journaling between 2 servers, job logs, distribute spool files, setup I5 to forward email, secure

production data, Run as another user, setup secure access to command line.

• Installation and support of MedSeries4 clinical suite application with Data Mart and Reports.

• Interact with clinical staff to determine how to meet requirements for staff.

“Network Administrator and Manager” Excite@Home “Redwood City, CA”

Date: 05/99-10/01 George Bell – CEO and Patti Hart – Chief Executive

• Provided high speed Internet support for 4.1 million subscribers nationwide.(Tier 3)

• Tier 2 escalation point, Managed 11 Network Engineers during the Swing Shift.

• Used Trouble Ticketing system Remedy to document network problems.

• Monitored network with Cisco net flow and Hp net cool network monitoring tools.

• Managed in Network restoration of downed networks and routers

• Assisted in network management tool administration and support

• Assisted in monthly network management reports and graphs

• Provide support and configuration of ATM and Sonet backbone.

• Implementation and configuration of Routing protocols (OSPF, EIGRP, BGP, ISIS)

• Installed, Supported and configured Solaris / Unix Workstations and Servers

• Wireless Implementation and Support for all LAN and WAN Devices.

• Troubleshoot; Cisco configurations, interfaces, connectivity, debug IOS, Hardware, Router

crashes. Juniper troubleshoot interfaces, chassis, protocols, traceoptions, JTAC. Foundry

troubleshooting using CLI, connectivity, protocols, interfaces, VLAN, device groups, port groups.

"Network Operations Manager" Pacific Bell Internet “San Francisco, CA” Date: 03/97 - 04/99 (Tier 3)

• Tier 2 escalation point, Managed 8 Network Engineers Grave Yard Shift

• Responsible for the Operation Management of the External SBC Global Network.

• Network authentication, Block Phishing Email, Port filtering, Server assigned DNS over PPPoE

• DSL Internet Support, Dialup troubleshooting, System status page, ISDN support,

• Troubleshoot, Configure and Monitor the SBC Global Internal Network.

• Document and track all Network failures using the Pacific Bell Internet Vantive Database.

• Support for business dialup users and dedicated line business customers.

• Provide support across WAN links for: ISDN, DSL, T1-T3, Frame-Relay and ATM.

• Support and configuration of Cisco and ADSL Red back Routers.

• Support configurations across T1, E-1, OC-3, OC-12, OC-48 and OC-192

• Tools used to monitor the Network: Cascade-view, MicroMuse Netcool, Hp Openview, BMC Patrol

and Cisco view. Use of TACACS, Radius, LDAP and Kerberos Data Bases.

• Troubleshoot business customer E-mail, DNS, DHCP and Router configurations.

• Daily communication with ATT, Infrastructure and Engineering.

• Perform router configuration updates and changes on Cisco GSR, 12,000, 7,000, 2,900, Red

back SMS 500, 1000 and 1,800 series, Lucent MAX APX 1000, 8000, 8100 series TNT switches.

• Shut/No Shut Router Interfaces add & remove static routes. add/remove protocols, access-lists,

Add/remove VPN and VOIP on Lucent Switches.

• Configuration and Support for Routed/Routing Protocols (OSPF, EIGRP, BGP)

• Provide configuration, troubleshooting and support for all Layer 2 & Layer 3 Network devices on

the Internal Network.

“Network Technician” Hewlett Packard “Roseville, CA” Date: 01/96 - 02/97 (Tier 2)

• Managed and Setup a Production Network from site A (Roseville) to site B (Lincoln) under the

guidance and supervision of Hp Engineering.

• Installation and Configuration of 360 P.C. test stations for production environment.

• 6 segments, (1)-10BaseT- 24 Port Hub on each segment using Cat5 cabling.

• Test and troubleshoot new PC hardware components and designs.

• Installation & Configuration of 176 Hard disk drive Software Download Stations

• 4 segments, (1) Windows NT Server, Alternating between 100VG Hubs and Switches using Cat5

cabling.

• On and offsite Installation and configuration of LAN Hardware.

• Installation of Windows NT Software from Client-Hub-Server 10baseT and 100VG any LAN

Ethernet Network.

• Installation of Red Hat Linux Software on new Servers and clients.

• Installation and support of DOS and windows based systems.

• Configuration and Support of various Internet Protocols.

• Provide Network Card addresses for Engineers to establish IP addresses remotely.

• Configure TCP/IP stack for all production computers.

• Had to lift and move 20-30 lbs equipment on a daily basis.

• Responsible for the Support of all Software and Hardware for Hp production environment.

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