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Customer Service Manager

Location:
Derby, KS, 67037
Posted:
September 23, 2010

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Resume:

Janet L. Weber

**** ***** *****

Derby, KS *****

Home: 316-***-**** Cell: 316-***-****

CAREER OBJECTIVE

I enjoy working with people and am excited to help them work successfully in all aspects

of their lives. Therefore, I will work consistently at the best of my potential to create a positive

and productive work environment. I am always pursuing ways of completing tasks more

efficiently with organization and accuracy. I strive to provide the best customer service possible

to my abilities to benefit the customer as well as the company.

EDUCATIONAL BACKGROUND

Kansas Newman College – Bachelor of Science Degree – Graduated May 1998

Cowley County Community College – Business/General Education – August 1990 to

May 1992

WORK EXPERIENCE

RE/MAX Premier March 2004 to present

Title: Front Office Coordinator

Duties performed: Process real estate contracts. Set up showings with home

owners and outside agents. Assist agents and office staff with advertising homes

in local publications. Produce company newsletter, order office supplies,

maintain daily reports, and process closings. Schedule general office repairs and

maintenance for the building and office equipment. Coordinate charity events for

Susan G. Komen Foundation, Children’s Miracle Network, and Kansas Humane

Society. Supervise projects for grand opening events at new home developments,

including all advertising and printing associated with the functions. Work directly

with President while planning employee social functions, such as summer picnics

and Christmas parties. Detailed coordination of local and national RE/MAX

functions. Computer applications: Microsoft Word, Excel, Publisher Outlook, &

real estate software.

Executive Limousine Service, Inc. April 2003 to March 2004

Title: Office Manager

Duties performed: Prepare drivers itineraries, communicate with corporate clients

and other customers regarding scheduling of transportation needs. Responsible

for employee scheduling, weekly payroll, and accounting duties. Provide

customer service over the phone and in person. Provide assistance to owner

wherever needed. Computer applications include: QuickBooks, Quicken,

Microsoft Word & limousine software.

Auto Body Specialists, Inc. December 2001 to April 2003

Title: Office Manager/Estimator

Duties performed; Prepare estimates for walk-in customer’s vehicles including

inspection, ADP database entry with diagrams and explanation of the repair

process. Responsible for diagnosing original estimate, determining need for

supplement, verifying labor times, part prices and following through as job

progresses through the repair process. Provided customer service including

informing customers of the status of their repair, ordering parts, checking and

receiving parts. Worked directly with insurance companies and adjustors on

supplements for approval of final repairs and finalizing jobs. Assisted customers

following repairs. Supervised shop personnel regarding daily schedules. Ordered

shop and office supplies. Computer applications include: ADP estimating

software, Microsoft Word, & QuickBooks.

Key Construction, Inc. September 1999 to December 2001

Title: Receptionist

Duties performed: general office duties including answering multiple phone lines,

transferring calls to voice mail and/or taking messages. Responsible for weekly

office supply inventory and order. General filing, sorting, and delivering faxes in

addition to assisting with FedEx shipping. Sorting and delivering high volume

daily mail. Computer use as needed to complete projects. Computer applications

include: Microsoft Word & Excel.

Auto Body Specialists, Inc. April 1994 to April 1999

Title: Office Assistant

Duties performed: Customer service and general office duties including filing,

phones, data entry, balancing estimates and insurance supplements.

Additional Work Experience

Accurate typing skills at 70 wpm, shorthand, 10-key by touch, many software

applications including: Microsoft Word, Excel, & Publisher.



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