Customer Service Management

Keith Rotlisberger

*** ***** ****** #*** ******, California 95521

530-***-**** Email: *********@*****.***

SUMMARY

Intelligent and capable 2009 graduate in Physical and Environmental

Geography;

expertise in Environmental issues, Cartography and GIS; focused, practical

and dedicated professional with proven success in researching, analyzing

and applying critical thinking to complex, multi-faceted projects; strong

writer, with the ability to explain/instruct abstract ideas and to apply

statistical methods; analysis, planning and prioritization expertise.

Additional strengths:

. Follow-through, integrity, reliability

. Self-motivated, independent and creative

. Efficient learner

EDUCATION

BA, Physical and Environmental Geography, California State University,

Chico, CA

Senior Thesis: Using field observations, interviews and extensive

literature research,

identified issues created by 1991 Connelly-Arias-Chandler Rice Straw

Burning Act and

proposed methods for mitigation of environmental damage while reducing

farmer's cost

of production.

TECHNICAL SKILLS

ArcGIS, Adobe Illustrator, Excel, Word, Access, PowerPoint, Photoshop,

AutoCAD

PROFESSIONAL EXPERIENCE

Enumerator, Bureau of the Census, Eureka, CA 2010-2010

. Schedule appointments with contact persons for Group Quarters

Enumeration

. Conduct interviews for the purpose of demographic data collection both

on-site at facilities and in the field

. Prepare and review completed government documentation of data

collected for accuracy and adherence to regulation standards

Delivery Associate, Culligan Water Conditioning, Woodland, CA 2003-

2004

. Expertise in reverse osmosis processing of water to remove particulate

matter

. Loaded and delivered exchangeable water conditioning tanks,

effectively delivering 20-50/day

. Provided excellent customer service to several hundred business and

residence accounts; accurately billed customers for usage

. Customers included Agricultural Research Labs, Hotels, County Offices

and Property Management firms

HVAC Installer, Greiner Heating and Air Conditioning, Dixon, CA

2002-2003

. Licensed to purchase, handle and recover hazardous refrigerant

materials

. Installed approximately 30 new heating and air conditioning systems

per month, into both new and existing structures including residences

and small commercial buildings.

. Supervised 2 new trainees

. Tested newly installed equipment to ensure proper functioning and zero

factory defects; diagnosed any issues and made repairs

. Provided excellent customer service including training on equipment

usage and billing

ADDITIONAL EDUCATION

AA Degree, General Education, Yuba/Woodland Community College, Woodland, CA

CERTIFICATIONS AND AWARDS

CPR/AED for the Professional Rescuer, American Red Cross

Dean's List, CSU, Chico, Fall 2007

Honors List, Woodland Community College, Fall 2004, Fall 2005

Certificate, HVAC, Specialty HVAC Institute, Benicia, CA

EPA Universal Refrigerant Certification, ESCO Institute, Mount Prospect,

Illinois

Title 24 Compliance and Equipment Sizing, State of California Energy

Commission & PG&E

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