Customer Service Quality Control

Christina K. Clark

**** ***** **, ******** *****, VA 23455

Phone: 434-***-****; e-mail: **********@*****.****.***

OBJECTIVE To obtain a new career position that will enable me to use my

strong organizational, interpersonal, and problem solving skills. I want a

job that will give me the opportunity to work in a setting where teamwork

and communication is a necessity because I have always believed that was

the key to a successful business.

EDUCATION

Central Virginia Community College August 2005-Graduated May

2008

Associates in Applied Science Degree

Major: Medical Laboratory Technology

Associates in Arts and Sciences Degree

Major: Science

University of Virginia College at Wise August 2003-

May 2005

Studies in General Education

Appomattox County High School August 1999-June

2003

Advanced Diploma

EXPERIENCE

Medical Associates of Central Virginia August

2008-July 2010

Hematology

. Proficient with automated instrumentation such as LH500, Bio-Rad D-10,

Sedimat 15

. Proficient in serology testing such as mono test, ?hcg, flu a & b,

strep, etc.

. Perform manual differentials

. Perform and report proficiency, calibrations, and quality control on

all instruments

Chemistry

. Perform and report calibrations, quality control, and patient samples

on the LX500, Access, and Diasorin Vitamin D analyzer

. Responsible for weekly and monthly maintenance, troubleshooting,

reagents, etc

. Notify the appropriate personnel of panic values

Urinalysis

. Proficient in operating the Clinitek, Siemens DCA Vantage Micro

albumin analyzer, and Polymedco fecal occult blood automated

instrument

. Perform microscopic evaluations on all urines

. Read direct smear from nasal, KOH/Wet Prep, and pin worm slides

. Proficient in performing proficiencies and quality control on all

instruments

. Plate colony counts to see if they qualify for urine cultures

Phlebotomy

. Patient encounters, processing, and ordering

. Daily phlebotomy performed

. Proficient in protimes, glucometer, rapid glycohemoglobins, blood

cultures, etc

Centra Health December 2008-July 2008

Lynchburg General and Virginia Baptist Hospitals

Lab Assistant

. Patient sample collection, processing, and handling

. Performed coagulation studies such as PT, PTT, and D-dimer

tests on automated instrumentations

. Observe semen analysis and CSF

. Perform and report ESR, mono tests, and other waived tests

with limited supervision

. Plate cultures and place in appropriate incubators for

Microbiology

J.C.Penneys May 2006-December 2008

Sales Associates and Pricing Team

. Customer Service

. Cashier

. Promoting Sales

. Visual Merchandising

. Pricing

Old Virginia Candle Company June 2002- September 2006

Sales Associate

. Customer Service

. Stock and Pricing

. Visual Merchandising

SKILLS

. Proficient in Meditech LIS

. Microsoft Word and Power Point

. Multitasking

. Promptness

. Interpersonal skills

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