Customer Service Medical

Choya L. Gilliam

**** **** ******* **. ********, GA 31909 910-***-****,

************@*****.***

Objective

Seeking an employment opportunity where current skills can be utilized and

new skills can be obtained

Skill and Qualifications

. Excellent knowledge of office practices and procedures as well as

record keeping systems, office machine operation, telephone etiquette,

and other related clerical tasks.

. Experienced in developing rapport with customers.

. Knowledge of principles and processes for providing over and beyond

customer service.

. Vast understanding of medical terminology.

Work Experience

Office Administration

. Entered patient data into the computer system by obtaining demographics,

insurance information, and appropriate consent forms.

. Compiled medical charts, reports, and correspondence, using various

computer systems.

. Compiled, copied, sorted, and outgoing correspondence

. Typed formatted, proofread, and edited correspondence and other

documents, in order to mail to customers

Customer Service

. Conferred with callers in order to provide medical benefit information to

employers, members, and providers

. Processed new enrollment request as received from employers

. Reviewed and updated medical claim submissions received from all provider

types and prepared for processing

. Addresses client inquiries regarding his/her annuity investments, account

balances, and interest rates

. Effectively resolved client problems by ensuring that actions were taken

to accommodate customer's request

. Offered solutions to customers with financial dilemmas

. Expanded client retail and retained business by cross-selling new

products

Work History

Customer Service Advocate 12/2009-09/2010

Blue Cross Blue Shield of GA, Columbus, GA

Full-Time Student

01/2008-12/2009

Methodist University, Fayetteville, NC

Customer Service Specialist

04/2005-05/2007

Physicians Health Plan, Lansing, MI

Call Center Representative

11/2004-04/2005

Standard Federal Bank, Lansing, MI

Client Service Associate 10/2002-

04/2005

Jackson Nat'l Life, Lansing, MI

Mail Clerk

06/1999-07/2001

Consumer Energy

Education

Associate of Arts Degree

03/2010

University of Phoenix, Phoenix, AZ

Medical Office Management Certificate

08/2008

Fayetteville Technical Community College, Fayetteville, NC

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