Customer Service Human Resources

Amanda Callanan

**** **** ******

Parkville MD **234

(H) 410-***-****

(C) 410-***-****

(F) 410-***-****

Objective

An interesting position of responsibility in which I can act indepentantly,

learn new skills and grow professionally.

Profile

A competent Human Resources professional with experience in benefits,

recruiting, and HR Information Systems. Strong computer skills including

MS Word, and Excel. Excellent interpersonal skills. Trustworthy with

confidential information. Mastery of office skills including telephone

etiquette, customer service, file development and maintenance.

Professional Experience

May 2007 to August 2009

American Access Care

9940 Franklin Square Drive Suite H

Nottingham, MD 21236

Patient Service Coordinator

Manage coordination of secretarial, registration, and billing

functions for the Baltimore Center. Schedule and register patients.

Interview patients to obtain accurate and complete medical and insurance

information. Verifies insurance, obtains pre-certifications and required

authorizations. Maintains accurate patient files. Use excellent customer

service skills to care for patients, both pre-operation and and post-

operation.

March 2004 to July 2004

Levindale Geriatric Center and Hospital

Baltimore, Maryland 21215

HRIS Specialist

Made all personnel entries in HRIS System (Lawson). Programmed and ran

reports. Assisted Payroll to keep time records and assure salary and

income tax information were accurate. Completed employment

verifications. Maintained employment files, past and present.

Facilitated new employee orientation. Worked closely with the elderly

patients on social activities.

May, 2001 to February 2004

Sinai Hospital

Baltimore, MD 21215

Benefits Coordinator

Administered benefits for Sinai's employees. Assisted in the annual

open enrollment of benefits. Presented benefits information to new

hires at orientation. Assisted in the programming of Human Resources

software to produce enrollment forms. Assisted in training and

education provided to employees concerning their plan options.

Maintained HRIS system. Processed unpaid employee claims. Tracked

employee tuition assistance and COBRA information. Reconciled bills for

benefit department. Generated reports and tracked information.

Assisted in the development of goals and objectives for the benefits

staff. Prepared communication materials. Provided customer service to

employees. Assisted with employee Service Award Program.

September, 2000 to May, 2001

Sinai Hospital

Baltimore, Maryland 21215

Recruitment Specialist

Screened applicants for exempt and non-exempt positions. Processed

paperwork for new hires, transfers, and promotions. Scheduled physicals

and met with new hires to process paperwork and discuss new employee

orientation. Updated two HRIS systems with new employee information,

checked references, processed new hire information, researched

incomplete/incorrect information, assembled new hire employee files, and

verified immigration and licensure information. Assisted the Security

department with information to issue ID badges. Notified non-selected

applicants.

March. 2000 to August, 2000

Sinai Hospital

Baltimore, Maryland 21215

Receptionist

Greeted applicants, employees and visitors. Answered a busy switchboard

and maintained files. Administered testing to applicants for recruiters

and helped recruitment specialists with distributing paper work to new

hires. Scheduled appointments.

May 1998 to March 2000

Mount Washington Pediatric Hospital

Baltimore, Maryland 21209

Human Resources Assistant

Answered routine questions regarding payroll, benefits, and HR

policies/procedures. Backed up payroll coordinator for employees.

Maintained departmental and hospital wide policy manuals. Computer

literate with Windows 98', Meditech, Ceredian, and Internet knowledge.

Organized New Employee Hospital Orientation on a monthly basis. Posted

position vacancies internally and externally in a variety of media as

requested. Tracked introductory, transfer, and annual performance

reviews and clinical licensures. Did light billing,

wrote requisitions, and maintained the budget book. Assisted the Human

Resources Manager with Job Fairs. Light advertising. Helped prepare

for Joint Commission inspections. Occasionally assisted in the

interviewing process. I was a member of the Employee Activities

Committee and maintained the budget for this committee.

July, 1996 to May, 1998

Mount Washington Pediatric Hospital

Baltimore, Maryland 21209

Communications Technician

Answered a busy switchboard. Sorted and stamped mail. Distributed

audio/visual equipment. Assisted in maintaining the hospital's copiers

and fax machines and provided data for monthly usage reports. I have

also been cross trained to work in Materials Management where I assisted

in shipping and receiving, placing orders, filing, typing, light

computer work, and scheduling transportation for the patients and their

families.

Additional Experience

April 1995 to May 1996, Somerset Silver Company, Towson, Maryland 21204,

Sales Associate

November 1994 to April 1995, Country Accents, Towson, Maryland 21204, Sales

Associate

February 1994 to November 1994, Glauber's Fine Candies, Towson, Maryland

2104, Sales Associate

May 1991 to December 1991, May 1994 to September 1994, O.C. Cotton, Towson,

Maryland 21204, Sales Associate

May 1988 to February 1994, The Sassafras Shop, Towson, Maryland 21204,

Sales Associate

Education

Towson State University Villa Julie College

Towson, Maryland 21204 Stevenson, Maryland 21153

Pursued a Bachelors Degree Associate of Arts Degree in General

Studies

1992 to 1997 1989 to 1992

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