Customer Service Information Technology
Resume:
George Luckett
*** ******** *****, ***** ****, MS 39194
*************@*****.***
SKILLS SUMMARY
Skilled in information systems, analysis, troubleshooting, testing,
documentation, internal control procedures, system and systems analysis,
hardware and software installation, applications, technical support, and
network administration.
Leadership skills include ability to lead and motivate co-workers from all
backgrounds, creative problem-solving and solution-oriented work style,
decisive and confident decision-making and in-depth proficiency with new
technology trends.
EXPERIENCE
Joint Forces Headquarter Jackson, MS 39092
08/2009 to Present
Business Information System Specialist
. Modification to improve efficiency and equipment performance for user's
needs.
. Developing and coordinating local ADP technical standards, procedures and
regulatory guidance for implementation of mandatory technical standards.
. Provides supports for printers for laser jets, desk jets, and dot matrix
printers.
. Analyzing equipment and software reliability and utilization reports to
identify and define problem area and to establish computer performance
levels.
. Performing a variety of technical duties such as installation, use
programming and maintenance of personal computers and a variety of
networking hardware in support of vista.
. Evaluating failure modes in hardware systems to isolate the problem to
specific components, circuits, programs and database.
. Assisting users accessing remote systems in solving problems associated
with system malfunction or inaccurate up.
. Recording and reporting equipment location changes and hardware problems
to facilities inventory tracking and initiating contracted repairs.
. Developing and supporting the installation of Military Department
software on the various computers.
Yates Services Canton, MS 39046
08/2006 to 09/09
Inbound/Outbound Materials Analyst
. Customer Service
. Interact with Nissan analyst to solve any issue they may have.
. Answer High call volume of call from Nissan Employees (dock workers,
Analyst)
. Getting shipments linked up and shipped out in a timely manner.
. Take care of the customer's needs while following company procedures.
NUCOR STEEL Flowood, MS 39232
09/2008 to 12/08
Help Desk Technician (part time)
. Responsible for troubleshooting and diagnosing PC issues, network issues
and printer problems
. Responsible for install POTS, installing DSL, running cables.
. Worked with Active Directory user accounts.
. Resolves all the most complex & unusual operating problems.
. Performs most aspects of computer operations for host-based mainframe
systems or distributed client/server systems.
. Setup up servers, install window 2003 server.
Smart Source Jackson, MS 39201
01/2005 to 08/06
PC & Software Technician
. Responsible for going to site to site and performing the tasks that I was
assign to do.
. Responsible for troubleshooting and diagnosing PC issues, network issues
and printer problems.
. Resolves all the most complex & unusual operating problems.
. Performs most aspects of computer operations for host-based mainframe
systems or distributed client/server systems.
. Responsible for going to site to site installing cables, setup DSL,
Routines and installing POTS.
The PIC Group Canton, MS 39046
02/2003 to 06/05
Information Technology Specialist (system Admin)
. Experienced with installations of the following Operating Systems:
Windows 98 Server, and Professional. Windows 2003 Server and XP Pro.
. Planed and implemented the configuration for warehouse setups every time
it was needed.
. Performed installations through a number of techniques such as creating
the images and deploying them via CD installation.
. Responsible for troubleshooting and diagnosing PC issues, network issues
and printer problems.
. Worked with Active Directory user accounts.
. Assisted with the installation of cabling and switches, and DSL
SYSTEMS PROFICIENCY
Hardware
All PC variants, Printers, Video capture, cable standards and
implementation, (CAT5, CAT6, Fiber) Printers.
Administration Skills
Installation, configuration, troubleshooting, support, and maintenance of
PC hardware and peripherals including desktop computers, printers,
scanners, modems, and networked printers.
Technical Skills
MS DOS 1.0-7.0, Windows 98, Windows 2000 Professional, Windows 2000 Server,
Windows XP Home Edition, Novell, Linux, Unix, Database, Windows XP
Professional, Windows Server 2003, Windows Advanced Server 2000, MS Office
& Sharepoint.
EDUCATION
Associates Degree Business Office Technology/Networking
Antonelli College, Jackson, MS
3.0/3.5 GPA 2002 to 2004
Bachelor Degree Information Technology
University of Phoenix, Phoenix, AZ
3.0 GPA 2010 to Present
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