Customer Service Human Resources

ADAM GROPPER

** *** ****** ****, ********* Manor, NY 10567

914-***-**** abksbs@r.postjobfree.com

EDUCATION___________________________________________________________University of New Haven

Date of Graduation: August 2010

Degree Received: Masters in Organizational Psychology

(Concentration in Human Resources)

Suny New Paltz New Paltz, NY

Date of Graduation: December 2007

Degree Received: Bachelors in Psychology

Westchester Community College Valhalla, NY

Major: Class work in Psychology

Degree Received: None

RELATED COURSES__________________________________________________________________

Organizational Behavior Industrial Psychology Management of Human Resources

Psychology of Perception Psychology Adjustment Psychology of Infancy and Childhood

Abnormal Psychology General Psychology Psychology of Adolescents and Adulthood

Motivation and Morale Organizational Development Psychology of the Small Group

The Interview Development and Training Performance Appraisal Systems

EMPLOYMENT_______________________________________________________________________

Ability Beyond Disability Cortlandt Manor, NY

Direct Care Unit Jan 2009 - Present

Responsible for meeting the programmatic, transportation, environmental and all other needs of the assigned

residents.

Responsible for protecting the rights of the residents and facilitating, through teaching and supervision, the

consumer's potential for functional independence in their communities.

Responsible for keeping the consumer’s residence neat, organized and clean.

Shop Rite Supermarkets Cortlandt Manor, NY

Customer Service Manager and Cashier Jan 2002 – Feb 2010

Customer Service Manager

Supervised six to fourteen cashiers daily, assisted displeased customers, and trained new employees to the

company’s satisfaction.

Responsible for all cashiers and any problems that arose during my shift.

Cleaned and organized work area at closing hours and broke down approximately six trays before leaving.

Cashier

Interacted with hundreds of customers daily, and scanned their items and helped in assisting with any problems

they experienced.

Responsible for helping disabled customers with their shopping and assisting them to their cars if needed.

Made sure all items were scanned correctly and no items were damaged.

ACTIVITIES__________________________________________________________________________

Seabury Cortlandt Manor, NY

Weekly Volunteer

Volunteered and assisted with elder care and activities at assisted living residence.

Helped serve meals and visit residents within the memory ward.

SIOP (Society for Industrial and Organizational Psychology) New Haven, CT

Member

Supported SIOP members in their efforts to study, apply, and teach the principles, findings, and methods of

industrial-organizational psychology

Met with members to discuss ways in which to identify opportunities for expanding and developing the science of

organizational psychology.

Arms Achres Carmel, NY

Human Resource Intern

Worked on various projects including but not limited to audits, performance appraisals, and orientation

strategies.

Talked to managers, staff, and outside facilities about health benefits of employees and how to improve them.

Handled the filing of employee documents and consulted with outside facilities in developing cost-effective

solutions to company problems.

SKILLS/INTERESTS___________________________________________________________________

Computer Skill: Typing, Microsoft Word, Excel, PowerPoint.

Interests: Running, Working out, Traveling, Playing sports

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