Human Resources Customer Service

Aruna Hemmige

**** ******** ***** ****: 847-***-****

Palatine, Illinois 60067 Home: 847-***-****

e-mail: abksbq@r.postjobfree.com

Professional Experience

> Strategic and tactical Business Partner

> Led development of Shared Service Model

> Led development and transformation of Financial Services

> Led the organization to a high performing entity

> Positive Employee Relations Coaching and Training

Professional Summary

WW Grainger September 2008 - Present

Grainger is a leading broad-line supplier of facilities maintenance

products throughout North America. 1.8 million Businesses and institutions

depend on Grainger for tools, fasteners, lighting, motors, material

handling and other equipment to keep their operations running. In 2009

posted revenues of $6.2 billion.

Human Resource Manager

I am a strategic business partner of Financial Services. I am responsible

for designing and implementing people strategies and change management

plans aligned with overall business strategy. I serve as the key liaison

between client group and the Human Resources Leadership Team and acts as

the central point of contact / interface between Financial Services and HR

Specialist areas.

. Strategic and tactical business partner responsible for 500 associates in

23 states, leading human resource initiatives.

. In 2008 led HR component for Financial Services expense control

initiative and overall reduction in headcount by 14% within three months

through a Strategic Business Review. Reduced Financial Services staff by

70 employees with no successful complaints filed. Reduced the budget by

$2M as part of this initiative.

. Advice, coach and counsel leadership team at all levels on employee

career development, performance management, compensation, recognition and

daily workplace issues.

Developed, designed and implemented an organization structure that

provides scalable platform to expand in response to Grainger acquisitions

and globalization to improve business results. This will save the

corporation $1.6M annually.

Development Shared Services model for Grainger to global offshore

operations leading to an overall savings of $1.6M annually and a Return

On Investment of 33%.

. Investigated sixteen countries across twelve major criteria such as labor

cost, workforce availability, union-influence, country-specific risks,

etc, to select offshore location and presented recommendations to senior

management.

. Work with Business Partners to complete annual processes which include

salary plans, succession plans, performance calibration, employee surveys

and performance management.

. Partner with client leadership to evaluate salary recommendations,

complete job analysis, organization changes.

Aruna Hemmige, Page 2

. Provide coaching and counseling to client managers on handling of

employee issues and maintaining positive employee relations.

. Partnered with client groups through the first Employee Engagement

Survey. Identified reporting requirements, validated client segmentation

and delivered results to 3 levels of management. Developed action plans

based on results.

. Supervise one Generalist.

United Airlines November 1988 - August 2008

Senior HR Generalist 1998 - August 2008

I have served as a Business Partner to set long and short term strategy,

drive business results and implement initiatives, programs and processes

for Finance, Revenue & Schedule Planning, Sales, IT and HR. Worked with all

levels of employees, servicing 1000/2000 employees.

. Partnered with Sr. Vice President of HR to lead HR transformation

initiatives, including design of the organization, outsourcing solutions,

retention, and selection.

. Managed expat transfers by identifying relevant local laws and

regulations, creating job descriptions, ensuring benefits and taxes

seamlessly administered.

. Implemented and continuously improved a performance management process

that aligned employees with the business strategy, culture and results.

. Instituted a succession planning process to include identification of

high potentials and creation of individual development plans resulting in

improved retention of key employees.

. Designed organization structure and staffed a subsidiary, United Loyalty

Service, which owned and operated substantially all United-branded travel

distribution and customer loyalty e-commerce activities.

. Partnered with Managing Director of IT to establish an organization for a

project worth $220M to improve customer service quality through

accelerated check-in, improve flight and baggage tracking and enhanced

recognition of customer loyalty.

. Saved the corporation $500,000 in retained search fees over 18 months by

personally sourcing and recruiting several Managing Director positions.

. Partnered with CFO and Senior officers after 9/11 attacks to restructure

corporate organizations, and address critical cash flow crises by cutting

20% of the payroll immediately.

. Provided leadership guidance on Human Resources issues such as: coaching

leadership team on staffing, organizational design, leadership and

employee development, salary planning, policy administration, performance

management, selection, retention, negotiations, right sizing, training,

diversity, compensation and compliance.

. Partnered with Mercer Consulting on US Airways integration team that

focused on Employment and Retention for the enterprise.

. During Economic downturn developed strategy to retain high performing

employees in the business units. This led to increase in morale and 12%

reduction in attrition immediately.

. Supervised 12 Generalist and 5 support employees.

Staff Representative - Personnel 1997 - 1998

Designed, developed and implemented broad human resources training on

discipline procedures, personnel policies, skills and techniques for

interviewers, career development, Aruna Hemmige, Page 3

. and anti-harassment programs.

. Provided leadership teams with general HR support on performance

management.

. Developed and led leadership training programs for Directors, Managers

and Supervisors on performance management and communication

effectiveness.

. Managed relationships with outside agencies, especially EEOC, to address

harassment and discrimination issues. Negotiated win-win settlements

with Federal and State agencies regarding various employment related

laws.

Held various positions at United Airlines 1988 -

1997

Professional Education

DePaul University - Master of Science, Public Services - Personnel

Administration

Roosevelt University - Bachelor of Arts, Marketing

Professional Affiliations

Corporate Leadership Council

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