Customer Service Computer

JULIET M. WILSON

**** ********* ** *** *

Columbus, Oh 43229

Hm# 614-***-**** Cell# 646-***-****

Email:***************@*******.***

OBJECTIVE

Seeking an opportunity to contribute nearly 20 years of exemplary

customer relations and administrative support skills to a

challenging position in the public or private sector.

PROFESSIONAL SUMMARY

. Demonstrated strong interpersonal and customer service skills obtained

from interaction with a diverse list of clientele, professionals and

support staff

. Organized and a results oriented while handling multiple tasks

. Proven ability to work under pressure with changing priorities

. Skilled in problem solving to assure customer and staff satisfaction

. Skilled in utilization of various computer systems.

PROFESSIONAL EXPERIENCES

Kimberly Hotel, New York NY 5/ 1990 - 2/2009

PBX Operator

. Responsible for setting the tone and image of the hotel through

providing guest services, i.e. tourism requests, tour arrangements,

concierge services and hotel and airline reservations.

. Processed, sorted and prepared incoming and outgoing communication.

. Coordinated shipping and handling, and performed mail sorting duties.

. Monitored and coordinates safe deposit box enters and facilitate the

posing of any daily event.

. Trained personnel, supervised support employees, and delegated work

responsibilities.

. Utilized computer for data input of group booking and guest lists.

. Diplomatically and effectively resolve customer inquiries,

grievances/complaints and rendered responses to customer satisfaction.

. Interacted with other hotel departments to secure full guest services.

. Provided restaurant recommendations and dining reservations based on

relationships with area vendors and establishments.

COMPUTER SKILLS

Software: Microsoft MCSE 2000, MS Offices 2000 XP, Excel, Vista and Apple

OS X.

Hardware: Compaq, Sony, HP, Dell, Apple Computer.

Internet: Google, MSN, Yahoo, Firefox, Myspace, Facebook etc.

EDUCATION

1981 Basseterre Technical College, Basseterre, St. Kitts WI

A.S. degree in Hotel Management

References available upon request.

Contact this candidate