Customer Service Sales

Jamie Grew 585-***-****

*** ********** **** ***. * Rochester, NY 14609 abks78@r.postjobfree.com

Professional Profile

Jobs include ADT Security Services, Wegmans and ConServe.

Ten years work experience Superior customer service skills

Diversity in job opportunities Ability to train and supervise

Dependable employees

Flexible Given high responsibilities in regard

Easy going and personable to opening and closing an

establishment

Works well in high stress situations

Professional Experience

ConServe

200 Cross Keys Office Park

September 3rd, 2007 - Current

Senior Debt Collector

Achievements:

Promoted to Senior Debt Collector August 2009

Hit monthly projective more than 50% of career

One of the top collectors in department 302

Responsibilities:

Multitask between working individual route and department assistance

Turncalls and talk offs

Maintaining monthly goals for myself as well as the department

Assisting department with letter, credit report overrides and account moves

ADT Security Services,

285 Thruway Park Drive

October 2nd, 2006 - Current

Emergency Dispatch Operator

Achievements:

Averaged a 92% in training before making professional calls

Earned the monthly bonus within the first three months of working

Well liked by managerial staff and cohorts very quickly

Responsibilities:

Making emergency calls in regards to fire, burglar and carbon monoxide

alarms to customers and authorities if needed speedily and professionally

Update as well as inform customers of there accounts to protect and save

their belongings

Working one on one with high stressed or upset customers to solve and

correct problems that may arise

Great verbal skills which enabled great communication to quickly resolve

troubles that the customer may encounter

Wegmans

1600 Pittsford Palmyra Road

July 31st, 2003 - September 30th, 2006

Cashier, Coffee Bar, Photo Lab and Video Department Clerk

Achievements:

Opportunity to work in many departments

Highly thought of by many of the managerial staff

Earned great reviews by managers which steady wage increase

Responsibilities:

Run the department professionally on my own without any managerial

supervision

Opening and closing responsibilities of numerous departments

Superior customer service skills in relation to upset or unsatisfied

customers

Be able to function effectively in high stress situations

New York & Company,

7979 Pittsford-Victor Road

February 2003 - July 2003

Sales Associate

Achievements:

Learned basic understanding of fashion trends

Great employee, option of re-hire at any point

Responsibilities:

Open and close store

Straighten and clean to keep professional

On-call for times of high customer volume

Helping customers into dressing rooms

Sales of the New York & Co. credit card

Education

State University at SUNY Oswego

Oswego, New York 13126

January 2007 - May 2007

Unknown completion for B.A. Degree in Business Administration

Monroe Community College

1000 East Henrietta Road

Rochester, NY 14623

Fall 2003 - Spring 2006

A.S. Degree in Liberal Arts and Science

References

References are available upon request

Contact this candidate