Customer Service Project Manager

Jeffry N. Griffith, PMP

**** ****** ***, *** *****, CA 92117 • 858-***-**** (C) • abks70@r.postjobfree.com

EXECUTIVE SUMMARY

Accomplished construction management professional with significant experience and established

reputation for leadership in project management, customer service, foremanship, contracting

and trade work.

Project Management Expertise

• Awarded management leadership positions, focusing for the past eight years on projects requiring

special engineering techniques, mathematical applications and time-critical skills.

Customer Service Leadership

• Provided essential field-level customer service interface and support. Recognized for finding

solutions to enhance relationships with customers in potentially conflicted situations.

Experienced Foremanship

• Managed framing crews for construction of single-family homes and condominiums. Created

custom layout solutions in non-standard situations involving architectural features such as

arbitrary curvature and elevation changes that required mathematical skills.

• Oversaw cabinet and millwork installation crews in vast scope of venues.

Broad Construction Field Work

• Wood-frame construction: framing, siding.

• Cabinetry/millwork: installation in corporate, military, school, health, laboratory, hospitality and

residential projects.

• Remodel work: residential remodeling and landscape enhancements, with experienced hands-on

work in foundation layout, concrete, plumbing, electrical, insulation, fenestration, drywall, floor

coverings, painting, roofing and HVAC.

• Commercial tenant improvements: stores and offices.

EXPERIENCE

DHC, Inc., San Diego, CA 1999–Present

Project Manager

Specializing in commercial tenant improvements, residential remodeling and cabinetry/millwork,

DHC, Inc. has been in San Diego since 1988.

• Successful in expanding DHC from the millwork market to general contracting. RME

(responsible managing employee) for B-class licensure for the company.

• Responsible for developing full submittal packages, managing job finances, pre-design services,

construction services, close-out, assigning human resources for installation, managing deliveries

and coordinating with Owner or G.C. project management and trades for all projects.

Specific Projects

Accounting Office Renovation, Toyota Tsusho America, 2008

• Contracted directly with Toyota Tsusho America to provide renovation and build-out services

for moving their accounting office to a new location in Chula Vista, CA.

Arena Pharmaceuticals, San Diego, 2006

• Installed all laboratory casework for the new Arena research facility in San Diego.

Jeffry N. Griffith ~ Page Two

JNG General Contractor, San Diego, CA 1986–1999

Owner

Sole proprietor general building contractor, maintaining reputation for excellence in

residential/commercial remodeling, including all aspects of design, value-engineering, pre-

construction, construction, close-out and delivery.

General Electric Company (Calma Division), San Diego, CA 1984–1985

Programmer

Process-Mechanical Group. Skilled in both original programming and bug fixes for CAD application

software. This software combined drafting and engineering analysis of piping layouts for industrial

plants, process and instrumentation diagrams (P&IDs) and finite element modeling for structural

elements.

COMPUTER & TECHNICAL SKILLS

• Microsoft Office Suite (Word, Excel, Outlook, PaperPort

Visio, PowerPoint)

Acrobat Publisher

• Microsoft Project

Mathematics (advanced calculus, probability &

• Mindjet MindManager statistics, differential equations, linear algebra &

numerical methods on the computer)

• AutoCAD

Built PC-based computers

• ArcGIS

Install OS, applications

• Corel DRAW/Corel PHOTOPAINT

• ScanFix

EDUCATION, TRAINING, & CERTIFICATIONS

B.S. Construction Management

National University, San Diego, CA

Summa cum laude

A.A. Mathematics

San Diego City College

High honors

Electrical Engineering coursework

University of California, San Diego

Credentials:

Project Management Professional (PMP)

Licenses:

Licensed B General Contractor in the State of California

Professional Associations & Awards:

Member of PMI

Member of CMAA

Member of the Pinnacle International Honor Society

First-place scholarship 2009, San Diego Chapter of Construction Management Association of America

Jeffry N. Griffith ~ Page Two

First-place scholarship 2009, San Diego Chapter of American Society of Professional Estimators

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