Customer Service Sales

Richanne L. Waddle

**** ******* ****** ********, ***** 78934-1746

Phone: 281-***-**** Email: ****************@*****.***

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Summary of Qualifications & Objective:

An educated and trained business professional with the skills and knowledge

needed to increase the success of an organization. A commitment to customer

service, collaboration and efficient work processes makes me a valued asset

to any team. I seek to join a team with an impacting mission where I can

use the skills I currently possess, while also continuing to develop

professionally.

Professional Experience:

February 2007 - Present

Enterprise Rent-A-Car Katy, Sealy, and Columbus, TX - Customer Service

Representative

. Improve customer service and conflict resolution on a daily

basis, resulting in a continuous increase in sales. (06AA Best

Customer Service Award - July 2007).

. Coordinate the gathering of data for sales and competition

reports, collect account receivables to increase the profit of local

branches, assist in expanding the marketing services to local

businesses, observe and assess the overall satisfaction of customers

(Highest Customer Service Index, June through September 2007).

Heavy Hitters Top Retail Sales (Regional AA, January 2008). Heavy

Hitters Top Average Insurance Rate (Regional AA, August 2010)

. Maintain and promote new business to business relations.

Provide general office support, which includes answering phones,

organizing paperwork and message delivery.

August 2000 - February 2007

Brookshire Brothers Corporation, Sulphur, LA/Columbus, TX- Customer Service

Provider

. Improved standard operating procedures for the Petro department

of the store. Provided customer service and support in three

departments within the establishment: Handled the cashiering

duties, stocking and support to the bakery and produce departments.

. Assisted in conflict resolution within the various departments.

Completed an internship with Brookshire Brothers Corporation, LTD.

This included working in various departments such as Human

Resources, Marketing-Buyer, Accounting, Advertising, Information

Technology, and Training, allowing me to expand my experience and

knowledge about department procedures and policies.

Education

August 2002 - December 2006

McNeese State University, Lake Charles, LA-Bachelor of Science in Business

Management

. McNeese Access Award (09/04 & 09/06)

. Internship: Brookshire Brothers Corp Ltd. (07/06-08/06)

. National Deans List (05/04 & 12/04)

. Southland Conference Honor Roll (05/03)

References Available Upon Request

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