Customer Service Data Entry
Resume:
JENNIFER A. JONES
Bakersfield, CA
****************@*****.***
OBJECTIVE:
Desire a challenging position utilizing my organizational, interpersonal and communication skills.
EDUCATION:
University of LaVerne LaVerne, CA
Bachelor of Science Degree in Organizational Management
HIGHLIGHTS OF QUALIFICATIONS:
• Over 10 Years of Customer Service and Administrative experience.
• Professional team member.
• Outstanding written and verbal communication skills.
EMPLOYMENT HISTORY:
SAN JOAQUIN VALLEY COLLEGE Bakersfield, CA
January 2007- Current
CAREER SERVICES REPRESENTATIVE/ CLASSROOM PRESENTER/COMMUNITY RELATIONS
• Teach units of instruction to coach students in resume preparation, employment exploration and
appropriate interview skills.
• Assist with recruitment for new hires by helping with the interviews.
• Strong record keeping and filing of new students, current students and graduates.
• Organize and create schedules for all career services related classes as well as supplemental seminars.
• Facilitate the students’ transition from class work to externship to graduate in preparation for
placement.
• Coordinate an externship referral program; interview applicants to determine interests, skills,
strengths, and weaknesses; advise on externship choices; refer for additional training and
experience, when indicated
• Develop and enhance working relationships and facilitate student placement.
• Work under pressure and deadline to assure 75% and above of all eligible graduates become
employed.
• Maintain timely and accurate computer and manual records.
• Act as public relations representative for the campus by participating in job fairs, business functions,
trade shows and local professional organizations.
• Serve as a liaison between students and employment agencies or external organizations, increasing
placement of students up to 85%.
SAN JOAQUIN BANK Bakersfield, CA
August 2006- January 2007
DATA PROCESSING SPECIALIST
• Performs daily operations which support functions of core processing system(s), including intraday,
nightly, and month end processing, computer operation, sorting, statement preparation, proof and
other support roles.
• Processes requests from Bank personnel and customers within given authority and ensures requests
are completed in a timely fashion.
• Performs a variety of routine daily tasks; reviews reports, prepares correspondence; participates in
special department projects.
• Analyze, balance and process all end of the day checks from every branch, which included
discovering fraudulent checks, returned checks and approving checks $5000 and over.
PACIFIC PULMONARY/MED-MART PHARMACY Bakersfield, CA
September 2002- August 2006
DATA ENTRY CLERK
• Responsible for filing and keeping the records of all patients.
• Verify insurance information to guarantee payment.
• Submit claims to applicable payers, including Medicare, Medi-Cal/Medicaid, private insurance and
patients.
• Answering incoming calls assisting patients with issues.
• Creating e-mail and letters to reach patients.
• Submitting prescriptions to doctors for signatures.
• Followed up with insurance companies regarding corrected claims and balance detail sheets,
increasing claim payment received by 18%.
• Fostered relationships with current and potential medical offices and patients and improved customer
satisfaction by 10%.
• Updated current patient information and all relevant information in database.
SMART & FINAL Bakersfield, CA
May 1997-October 2006
CASHIER
• Trained new and existing employees
• Updated current employees with revised store policies and procedures
• Responsible for stocking merchandise, price changes, arranging store displays, balancing register,
and data entry
• Assisted customers with merchandise purchases as needed.
QUALIFICATIONS:
• Computer Skills Knowledge of Microsoft Offices; Word, Excel, Access and Outlook
• Communication Skills Excellent facilitation and interpersonal skills.
• Organization Skills Prioritize duties and manage time effectively
Contact this candidate