Customer Service Sales

**** ***** **., ********, ** ***** 614-***-****,

**********.******@*****.***

Antwalette N. Singer

Objective To cultivate a career path that will aide in my personal

development, and increase growth opportunities while enhancing my

present skills.

Experience February 2009-June 2010 The Outback Steakhouse Toledo, OH

Sales and Service Representative

Strategically suggested menu items to ensure maximum sales

attainable and increased product awareness.

Provided excellent, friendly customer service and increased repeat

clientele.

Demonstrated effective teamwork to create a smooth working

environment.

July 2008-Febuary 2010 National City Bank, now PNC Toledo,

OH

Retail Development Management: Customer Service Representative,

Consumer Banker, Teller Supervisor

Sought out and identified potential opportunities to increase

sales goals and revenue.

Instinctively made sound cash handling decisions to minimize

financial losses.

Orchestrated an environment compliant with federal regulations

which aided in a passing audit for a branch that previously

failed.

Delegated responsibilities and ensured time allotment for tellers'

specific duties; creating a sentiment of importance.

Adhered to robbery procedures; maintained a calm demeanor in a

crisis situation, and assisted the FBI in the capture and

prosecution of robber.

Received Customer Champion Award for executing management

principles.

Confidently guided consumers to the right financial decisions via

listening to their concerns, and offered solutions; avoided

product pushing.

Generated referrals to Licensed Financial Consultants uncovering

hidden assets which produced sales ranging $10K-$40K+.

Represented the company's image in a professional manner.

Explained difficult terms and conditions to customers in

simplistic language, and earned their trust to return for

alternative needs.

Created schedules and ensured sufficient coverage for peak times,

special requests off and increased customer satisfaction.

Implemented training course for new recruits - speeding

profitability.

Inventoried and ordered office supplies within budget to smoothly

continue daily operations.

April-October 2009 River of

Life Church

Toledo, OH

Dove Ministries Youth Book Retreat Committee, Annual Youth

Education Empowerment

Researched and compiled local scholarships packets for students to

help them get a jump start on venues to fund higher education.

Created and delivered scholarship presentation at Annual Youth

Education Empowerment Seminar at The River of Life Church

informing the audience of life's possibilities resulting from

higher education.

Composed lists of available activities and created schedules

illustrating responsible time usage for teenage girls at the

annual book retreat.

August 2007-May 2008 The Ohio State University,

Hale Cultural Center Columbus, OH

The Hustle to Success Program Coordinator

Traveled to failing local high schools to inform teens of positive

alternative routes in life.

Focused on awakening the students' appetite for higher education

to encourage future college enrollment.

Recruited other members and students in the OSU community to

participate in program to demonstrate effective leadership.

December 2007-June 2008 Bob Evans Farms Inc.

Headquarters Columbus, OH

Intern-Marketing, Public Relations and Consumer Relations

Coordinated marketing activities and utilized budgets up to $20K

for grand openings of new restaurants in various states.

Systemized restaurants according to their DMA via Bacons Media

Source and a U.S. Bob Evans store location map which led to easier

accessibility for marketing efforts.

Collaborated with non-profit organizations assisting to increase

monetary and food contributions.

Critiqued, edited and sent press releases and business letters to

appropriate sources, and gained free press for increased exposure

of company events.

Prioritized responsibilities to guarantee efficient results, and

met specified deadlines.

Answered consumer lines and resolved situations regarding

customers' comments, complaints and concerns of Bob Evans'

products.

Participated in the "Bob Evans Blitz" field marketing campaign

outreaching to neighborhoods to increase successful new locations,

and exceeded projected sales goals of $60K.

Attended grand openings in various locations and helped with setup

to ensure a successful event.

Created grand opening executive packets to give to the CEO and

other executives disclosing budget, marketing plan, business

letters and press releases in efforts to demonstrate effective

internal communication.

Researched and compiled names and addresses of dignitaries to

invite to the Stetson Hat Luncheon via Excel and mass mailings to

honor leaders in the community of an opening store.

Phoned and followed up with participating individuals and

organizations to guarantee presence and knowledge of role at

event.

Arranged and organized office materials, including filing soft and

hard copies of grand opening materials in labeled folders

according to their location.

Inventoried multiple items before and after arrival of opening

activities.

October 2004-June 2008 Bob Evans Restaurants Columbus, OH

Sales Representative, Hostess, Grill Operator

Demonstrated hospitality to guests, and made them feel welcome to

restaurant.

Identified appropriate products with consumers to increase sales.

Communicated effectively with servers and other grill operators to

ensure accuracy in the best interest of the restaurant and

customers.

Education/Certif June 2010 Hondros College

ications Toledo, OH

Ohio Department of Insurance

Accident & Health, Life Insurance License

September 2003-June 2008 The Ohio State University

Columbus, OH

Undergraduate Studies

B.A., Strategic Communication, Minor in Media Production Analysis.

Cumulative GPA 3.0/4.0, Major GPA 3.3/4.0.

Interests Song writing, singing, friends, finding new and creative ways to

obtain goals.

Computer Skills Microsoft Suite, Lotus Notes, Outlook, PeopleSoft.

Contact this candidate