**** ***** **., ********, ** ***** 614-***-****,
**********.******@*****.***
Antwalette N. Singer
Objective To cultivate a career path that will aide in my personal
development, and increase growth opportunities while enhancing my
present skills.
Experience February 2009-June 2010 The Outback Steakhouse Toledo, OH
Sales and Service Representative
Strategically suggested menu items to ensure maximum sales
attainable and increased product awareness.
Provided excellent, friendly customer service and increased repeat
clientele.
Demonstrated effective teamwork to create a smooth working
environment.
July 2008-Febuary 2010 National City Bank, now PNC Toledo,
OH
Retail Development Management: Customer Service Representative,
Consumer Banker, Teller Supervisor
Sought out and identified potential opportunities to increase
sales goals and revenue.
Instinctively made sound cash handling decisions to minimize
financial losses.
Orchestrated an environment compliant with federal regulations
which aided in a passing audit for a branch that previously
failed.
Delegated responsibilities and ensured time allotment for tellers'
specific duties; creating a sentiment of importance.
Adhered to robbery procedures; maintained a calm demeanor in a
crisis situation, and assisted the FBI in the capture and
prosecution of robber.
Received Customer Champion Award for executing management
principles.
Confidently guided consumers to the right financial decisions via
listening to their concerns, and offered solutions; avoided
product pushing.
Generated referrals to Licensed Financial Consultants uncovering
hidden assets which produced sales ranging $10K-$40K+.
Represented the company's image in a professional manner.
Explained difficult terms and conditions to customers in
simplistic language, and earned their trust to return for
alternative needs.
Created schedules and ensured sufficient coverage for peak times,
special requests off and increased customer satisfaction.
Implemented training course for new recruits - speeding
profitability.
Inventoried and ordered office supplies within budget to smoothly
continue daily operations.
April-October 2009 River of
Life Church
Toledo, OH
Dove Ministries Youth Book Retreat Committee, Annual Youth
Education Empowerment
Researched and compiled local scholarships packets for students to
help them get a jump start on venues to fund higher education.
Created and delivered scholarship presentation at Annual Youth
Education Empowerment Seminar at The River of Life Church
informing the audience of life's possibilities resulting from
higher education.
Composed lists of available activities and created schedules
illustrating responsible time usage for teenage girls at the
annual book retreat.
August 2007-May 2008 The Ohio State University,
Hale Cultural Center Columbus, OH
The Hustle to Success Program Coordinator
Traveled to failing local high schools to inform teens of positive
alternative routes in life.
Focused on awakening the students' appetite for higher education
to encourage future college enrollment.
Recruited other members and students in the OSU community to
participate in program to demonstrate effective leadership.
December 2007-June 2008 Bob Evans Farms Inc.
Headquarters Columbus, OH
Intern-Marketing, Public Relations and Consumer Relations
Coordinated marketing activities and utilized budgets up to $20K
for grand openings of new restaurants in various states.
Systemized restaurants according to their DMA via Bacons Media
Source and a U.S. Bob Evans store location map which led to easier
accessibility for marketing efforts.
Collaborated with non-profit organizations assisting to increase
monetary and food contributions.
Critiqued, edited and sent press releases and business letters to
appropriate sources, and gained free press for increased exposure
of company events.
Prioritized responsibilities to guarantee efficient results, and
met specified deadlines.
Answered consumer lines and resolved situations regarding
customers' comments, complaints and concerns of Bob Evans'
products.
Participated in the "Bob Evans Blitz" field marketing campaign
outreaching to neighborhoods to increase successful new locations,
and exceeded projected sales goals of $60K.
Attended grand openings in various locations and helped with setup
to ensure a successful event.
Created grand opening executive packets to give to the CEO and
other executives disclosing budget, marketing plan, business
letters and press releases in efforts to demonstrate effective
internal communication.
Researched and compiled names and addresses of dignitaries to
invite to the Stetson Hat Luncheon via Excel and mass mailings to
honor leaders in the community of an opening store.
Phoned and followed up with participating individuals and
organizations to guarantee presence and knowledge of role at
event.
Arranged and organized office materials, including filing soft and
hard copies of grand opening materials in labeled folders
according to their location.
Inventoried multiple items before and after arrival of opening
activities.
October 2004-June 2008 Bob Evans Restaurants Columbus, OH
Sales Representative, Hostess, Grill Operator
Demonstrated hospitality to guests, and made them feel welcome to
restaurant.
Identified appropriate products with consumers to increase sales.
Communicated effectively with servers and other grill operators to
ensure accuracy in the best interest of the restaurant and
customers.
Education/Certif June 2010 Hondros College
ications Toledo, OH
Ohio Department of Insurance
Accident & Health, Life Insurance License
September 2003-June 2008 The Ohio State University
Columbus, OH
Undergraduate Studies
B.A., Strategic Communication, Minor in Media Production Analysis.
Cumulative GPA 3.0/4.0, Major GPA 3.3/4.0.
Interests Song writing, singing, friends, finding new and creative ways to
obtain goals.
Computer Skills Microsoft Suite, Lotus Notes, Outlook, PeopleSoft.