Customer Service Executive Staff

IRENE A. MOYA

*** ****** ***** ** ***********, NM 87112

***.****@*****.*** • 505-***-****

EDUCATION University Of New Mexico Albuquerque, NM

Bachelor of Arts in Communication with an emphasis in Interpersonal Communication

June 2006

Minor in Business

WORK EXPERIENCE New Mexico Gaming Control Board Albuquerque, NM

Administrative Support June 2003 Present

• Provide administrative assistance to the deputy executive director

• Coordinate travel arrangements and prepare associated travel advances and reimbursements

• Negotiate and award bids of annual report publication in accordance with the requirements of the state

procurement procedures

• Maintain and develop relationships with employees and licensees

• Research, price products, and prepare purchase documents for new vendors

• Manage budgets for special projects

• Prioritize ever changing work load and needs to meet agency demands

• Excellent interpersonal skills provide the ability to work efficiently and effectively with all divisions of

the agency and external parties

• Maintain and produce agency publications Website, Annual report and Newsletter

• Provide technical support and training to agency personnel in the use of Microsoft Office, Outlook,

IdPoint and other software applications

• Instrumental in coordinating and completing the installation of computers and related equipment in new

facility within the required deadline

• Provide multi level customer service to gaming licensees

• Facilitate roll out of new computers and software

• Provide technical support to NM Racing Commission, as needed

• Manage building security access system

• Prepare reports for executive staff

Special Projects Analyst

• Assisted HR with making a leave balance Database utilizing MS Access

• Provided administrative support to all divisions

• Trained agency personnel in creation and formatting of Desk Top Publishing Documents

• Provided user computer support as needed

• Obtained in depth knowledge of the internal workings and operations of the Gaming Control Board

• Instructed agency personnel in the operation of the Board’s recording equipment required by law

University of Nevada, Reno Reno, NV

National Student Exchange August 2002 May

2003

• Participated in the national student exchange at the University of Nevada, Reno due to an interest in

studying Casino Management

New Mexico Gaming Control Board Albuquerque, NM

Intern June 2000 August

2002

Reported directly to the Board of Directors on special projects

•

Assisted the Board of Director’s in planning and execution of the Board’s Gaming Summit

•

Designed and produced agency newsletter in Pagemaker

•

Worked with vendors in preparation for the gaming summit

•

Completed data entry tasks directly into the agency’s ID Point Licensing Software Program

•

Covered receptionist duties on a regular basis

•

Maintained office during off site training

•

REFERNECES Available Upon Request

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