Customer Service Administrative Assistant

ROBIN GARR

**** ***** ***** *****, **********, Kentucky 40228

Cell: 502-***-**** E-mail Address: abks2w@r.postjobfree.com

OVERVIEW

To obtain a position where my skills will be beneficial to your company. I

have Accounts Receivable, Billing, Customer Service, Claims, Follow Up,

Intake, Audit, Collection, Administrative Assistant, and some Management

experience. I am also Proficient in Microsoft Office, Excel, Word,

Internet, and various systems for Account Receivable, Billing, and Claims.

CAREER HISTORY

Jefferson Community College

. Attending School Present

Curascript June 2007-March 2008

* Account Specialist II - Apply daily deposit payments, 3rd party,

patient pays, credit cards, recoups, interest, fees, unapplied cash,

and reconcile the daily deposit.

Secure Financial 2006-2006

* Medicare Part D Open Enrollment. Contacted Medicare members for drugs

they currently are taking., keyed drugs in the Medicasre Part D

website to find the best plan for them. Filled out the Enrollment

Form and mailed to the Medicare member.

The Rawlings Company 2004-2006

* High volume medical claims billing/collections, processing incoming

checks, which require a high level of detail orientation and

analytical skills. Responsible for the investigation billing and

recovery of medical claims overpayments using client systems, United

Healthcare, Aetna Healthcare, and Cigna Healthcare.

* Daily contact with claim payers/payees such as health insurance

companies, providers, and self-funded group administrators. Remits,

Spreadsheets using excel, Letters/Faxes using Word.

Conti Medical Concepts 2003-2004

* Accounts Receivable reconciling and applying payments to the proper

account in Medisoft.

* Medical Billing daily, applying the correct CPT, ICD-9 codes and

modifiers, Patient Billing monthly. Collection Calls. Claims

Followup and Appeals with Insurance, Medicaid, Workers Compensation,

and Auto Company, Patient Intake.

* Customer Service with Patients, Lawyers, Doctor Offices, Insurance,

Workers Compensation, and Auto Companys, Backup Receptionist.

Medicare Reviews and Appeals with Medicare. Contact Insurance, Workers

Compensation, and Auto Companys for Patient Benefits, Eligibility and

Preauthorizations. Weekly/Monthly Reports using Excel, Composed

Letters using Word.

Humana inc. 1985-2002

. Billing & Enrollment Representative -2000 - 2002

. Customer Service Representative/Claims Adjuster - 1996 - 1998

. Administrative Assistant - 1985-1996

EDUCATION: Sullivan Junior College Of Business - Word Processing, Jefferson

Community College - 61 Credit Hours

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