Customer Service Manager

-

Alise C. Collins

**** ***** ****. ~ California City, CA 93505

E-mail ~ abks2n@r.postjobfree.com

Phone ~ 661-***-****

OBJECTIVE

To obtain an entry level position that utilizes my skills, work ethics, and achievements with

the opportunity of growth within the company.

HIGHLIGHTS OF QUALIFICATIONS

Proficiency in MS Word, experience with PowerPoint and Excel, can operate a broad range

of office equipment, attentive and very well reformed, capability to multi-task in a busy

environment, rewarded numerous times for exceptional customer service, works well in a team

environment as well as independently

California City Correctional Center 03/2010-present

Commissary/Warehouse

- Provide supervision and direction of work assignments for 8+ assigned inmates; ensure

all

safety practices and job performances are in accordance with policy and procedure

- Conduct $10,000+ weekly commissary sales in accordance with applicable policies and

procedures

- On a weekly basis, prepare 1500+ inmate orders for distribution

- Store, dispense and inventory cleaning supplies and chemicals to ensure the safety of

the

surrounding work area, as well as maintain accountability for all supplies

- Prepare and maintain a variety of 1500+ inmate records every week, as well as

maintain

confidentiality and security of records

- Assist in the effective management of facility/department resources by enforcing the

safety and

security of the facility among the entire inmate population as well as to staff

The Home Depot 08/2009-

03/2010

Cashier

- Hand picked out of 20+ cashiers to receive the Cashier of the Year Award in 2010 as a

result

of exceptional customer service and for outstanding work performance

- Provided services and promoted credit card and promotional item sales to 250+

customers on a

weekly basis to facilitate in making the store more profitable

- Maintained a safe and organized area to ensure functionality of the store as well as to

provide

more effective customer service

- Assisted in the greeting of incoming and outgoing customers to establish customer

relationships; communicated to other departments to ensure that customer needs were

met

76 Gas Station 03/2009-

01/2010

Manager

- Was responsible for maintaining $3000+ of inventory on a weekly basis

- Verified incoming shipments with documents; addressed any discrepancies

- Accounted for $1000+ funds at the end of each shift

- Deposited store funds of $2000+ weekly into the bank; verified that amount being

deposited

was accurate and reported any discrepancies

- Communicated effectively to employees to ensure daily tasks such as facility

maintenance and

stocking were complete

Washington Mutual 09/2007-

06/2008

Teller

- Awarded Best Customer Service out of 6+ other tellers in 2007, on account of frequent

customer praises and dedication to the principle of providing excellent customer service

- Accounted for $25000+ of incoming deposits on a daily basis; ensured funds were

balanced

correctly

- Processed 250+ customer transactions on a weekly basis

- Offered new accounts to customers to aid in meeting sales goals, thus increasing bonus

pool

for employees

- Protected customer information and disposed of according to policy and procedure to

reduce

risk of possible fraud and/or identity theft

Mcdonald’s 08/2005-

09/2007

Swing Manager

- Awarded Employee of the Month in 2005 out of 30+ other employees for good work

ethics and

for the contribution of providing excellent customer service

- Provided customer service and inquired on customer’s questions and concerns to

maintain as

well as create customer relationships

- Was responsible for counting $300+ in employees cash drawers at end of employees

shifts

- Provided proper coverage throughout entire shift and ensured departments were

capable of

fulfilling duties with assigned staff

EDUCATION

Santa Monica College

February 2008-June 2008

General Education courses

Mojave High School

August 2002-May 2006

Diploma

Contact this candidate