Customer Service Manager
Resume:
Ann M Adams
Norfolk, VA *****
Phone: 757-***-****
abks2l@r.postjobfree.com
Objective
Finding a position in customer service, either as a cashier, bookkeeper, or
as an inventory specialist.
Abilities
Experience in receiving and disbursing money in establishments, including
the use of electronic scanners, cash registers, and related equipment
Detailed oriented
Working independently or as a team member
Motivated to get the job done
Ability to communicate with supervisors
Accurately counting and handling money
Supervising a group of colleagues
Employment History
Cashier
10/2008 - 05/2010 Farm Fresh Norfolk, Va
Deliver World Class Customer Service
Use a register to electronically scan or manually enter items to be
purchased
Process credit, debit, food stamp, WIC and check transactions
electronically making sure checks get validated
Receive and dispense cash transactions accurately
Resolve customer problems quickly and efficiently
Clean and stock front-end when not busy waiting on customers
Count daily monies and turn in with little or no overages or shortages
Inventory Specialist
06/2001 - 10/2008 RGIS Inventory Specialists Virginia
Beach, Va
Accurately counting merchandise
Running the flow of a crew
Scheduling a group of auditors
Communicating with supervisors of staffing issues, either with schedules or
auditors
Responsible for completing termination and scheduling paperwork
Picking up and uploading equipment
Reporting to inventory sites to set up and communicate with the store
manager about the process
Communicating with employees procedures for the inventory
Producing reports, recounts, and making corrections for the manager
Making sure inventory counts are completed and accurate
Producing final reports and communicating with the manager insuring they
are satisfied with the inventory
Transmitting those reports to our headquarters
Returning and putting equipment away at the district office
Teller
11/2000 - 6/2001 Suntrust Bank Norfolk, Va
Assist customers by processing various types of transactions (Deposits,
withdrawals, cashing checks, paying bills, filling change orders,
purchasing bonds, and cashing bonds)
Entering transactions into the computer system
Referring new clients to appropriate colleague to assist them in opening
accounts
Managed monies for the head teller in her absents taking care of other
teller needs
Making sure money balanced out nightly
Customer Service Representative
11/1998 - 11/2000 Big Lots Virginia Beach, Va
Assist customers with refunds and various other transactions
Produced beginning of the day and end of the day reports
Balanced cashier drawers
Entering time cards and deposits into computer
Balancing books in the morning and getting the daily deposit ready
Getting drawers ready for that days cashiers
Relieve CSR for their lunch
Stocking front-end
Taking deposit to the bank
Get weekly reports together to send to headquarters
Running errands for the store (making copies, and picking up office
supplies)
Help manage the front-end
Emergency Medical Technician
12/1997 - 6/2000 Perquimans County Rescue Squad Hertford, NC
Making decisions on the best way to care for a patient
Ability to lift up to 100 pounds
Transporting the patient to the hospital safely
Filling out paperwork on the care rendered to the patient
Checking patient into registration
Replacing supplies and cleaning unit at the end of a run
Cashier
08/1995 - 11/1998 Has It Store Hertford, NC
Accepting and dispensing money accurately
Waiting on customers with various needs
Slicing meats and cheese
Making subs and ice cream sundaes
Pricing and stocking merchandise
Cleaning equipment after use
Cleaning up store (sweeping, mopping, and dusting) nightly
Answering phones
Ordering merchandise
Managing store when owner not on site
Taking deposit to the bank
Picking up supplies
Education History
Completion Date Institution Qualification
Course of Study
6/1997 Northeastern High School Diploma
General
12/1997 College of the Albamarle Certification
EMT
06/1998 College of the Albamarle Certification
EMT-D
Est. 06/14 Ashford University Bachelors
Accounting
Certifications
Certification Title Issuing Organization Completion
Date
Emergency Medical Technician: Defibrillation State of NC
06/1998
Emergency Medical Technician State of NC
12/1997
Honors
Chief Clerk in High School Band
A/B honor roll several times
Additional Information
I am a very dependable and hard working employee. I am available to work
from 6 pm to 2 am Monday through Friday and 9 am to 2 am Saturday and
Sunday. Occasionally I am willing to work over night on Saturday and
Sunday, but would prefer it not be on a regular basis. I am also available
to start work immediately.
References
Name & Contact Employer Reference Type
Information
Ashley Fox Personal
843 Old Clubhouse Rd Reference
Virginia Beach Va 23453 known
757-***-**** 8 years
Peggy Salafia Farm Fresh Business
230 East Little Creek Rd Known
Norfolk, Va 23505 2 years
Robert Poole Farm Fresh Business
230 East Little Creek Rd Known
Norfolk, Va 23505 2 years
Contact this candidate