High School Service

Katrina R. Marchetti

***** ******* ***, ***********, ** 92394 abks2f@r.postjobfree.com Tel: 760-***-****

Personal Statement

I am a friendly, loyal and clearly dedicated individual who has ambition to succeed in any given

environment. Although I have

extensive experience in Business operations, I am always up for a challenge. I am Diligent and detail-

oriented. I Excel at multi-

tasking in a fast paced environment, completing projects within time restraints with little or no

supervision, fast learner with the

ability to work under pressure. I am seeking a position where I can develop and excel while giving my

best to an employer.

Work Experience

Dispatcher (Mar, 2007 - Jul, 2009)

BCS Mechanical, 2180 E. Main St Barstow, CA 92311

• Dispatched technicians to various jobs throughout the High Desert and Baker to ensure complete

customer satisfaction. Keeping

within the demands and promises of a high-integrity company.

• Arranged the daily work schedule as calls come in to better suit the needs of each customer and save

technicians and plumbers travel time.

• Communicates with technicians and plumbers the reason for each service call, for better equipping.

• Communicated with customers and management any reason for delay, if it cannot be avoided or handled

by a change in schedule or technician.

• Oversee that all technicians and plumbers arrive on time and finish the job within time restraints.

• Managed company inventory, which includes parts and tools, to ensure appropriate stock levels are in

reserve for upcoming service calls.

• Performed inventory counts and manages inventory logs. Answers a multi-line phone and quickly

responds to the demands of c

alls.

• Set appointments for service calls, obtains client demographics and inputs into system, answers

questions pertaining to service and pricing, transfers calls to the appropriate extension when needed.

• Handled all warranty related issues and processes warranty contracts in accordance with company

guidelines.

• Settled all billing issues with various home owners insurances and informs clients of any deductibles to

be collected at the time

of service.

• Figured estimates for potential clients and inputs data into system for record keeping.

• Assisted in payroll for the service department. Tallies all hours worked, travel time logged and vacation,

sick hours for all technicians, plumbers and management and submits to Payroll clerk for check printing.

• Managed and scheduled all vehicle maintenances.

• Maintained and filed all invoices, home warranty information, commercial contracts.

• Often required to take a part in demand to the service site, quickly.

• Maintained all warranty renewal notices and sends out recall letters to clients.

• Filed documents in a alphanumeric order retrieved files for viewing and copying.

• Daily data entry.

• Received and distributed mail; made copies, received and processed faxes.

Server (Aug, 2005 - Jul, 2007)

Peggy Sues Diner, 35654 Yermo Rd Yermo CA, 92398

• Ensured all stations are set up and stocked with the appropriate items.

• Greeted all customers and explain daily specials. Take orders for food and beverage and give to the chef

for preparation.

• Guaranteed all orders are just as customer specified before expediting to their table.

• Checked in with customers during their meal and quickly provides anything they need.

• Totals all checks by hand, accounting for tax, and receives payment in the form of cash, credit/debit

cards and travelers checks.

• Set up stations for the next customer use; wiping down table and seats, setting all utensils and ensuring

the appropriate condiments are filled.

• Entered all sale amounts in cash register and counts back the appropriate change to customer. Balances

cash drawer at the end of each shift and transfer funds to the safe.

• Completed shift reports and calculates earnings and taxes. Handles all grievances in a professional

manner. Follows a rotating s

chedule of weekly chores to include detail cleaning and stocking.

Cashier (Nov, 2004 - Aug, 2005)

CA One Services, 6701 Convair Road, El Paso TX 79925 6701 Convair Road, El Paso TX

79925 6701 Convair

Road, El Paso TX 79925 6701 Convair Road, El Paso TX 79925 6701 Convair Rd, El Paso TX

79925

• Opened the coffee shop. Preparing coffee station, set out deserts for display. Counted cash drawer.

• Took all orders using Micro Systems.

• Entered all sale amounts in cash register and counts back the appropriate change to customer.

• Balanced cash drawer at the end of each shift and transfer funds to the safe.

Receptionist (Jan, 2004 - Jul, 2004)

Factory Merchant Mall, 2552 Mercantile way, Barstow CA 92311

• Tracked and an accounted for all coupons used on a weekly basis.

• Compiled weekly reports and submitted to manager for approval.

• Answered a multi line telephone and responded to the request of the caller, often taking messages and

transferring calls to appropriate destination.

• Composed letters and faxes as dictated by management.

• Sorted mail and applied the correct postage.

• Maintained all office files.

• Ran various office errands.

• Operated office equipment and completed general office work.

Head Server (Dec, 2000 - Jan, 2004)

Mollies Kountry Kitchen, 1580 E. Main St, Barstow CA 92311

• Prepared restaurant for business. Turned on all appliances, set up salad bar, made coffee, ensured all

tables were set with utensils and condiments, counted cash drawer.

• Greeted all potential customers and seated them according to the number in their party.

• Took orders for food and beverage and gave to the chef for preparation.

• Guaranteed all orders are just as the customer specified before expediting to their table.

• Checked in with customer during their meal and quickly provided anything they need.

• Totaled all checks by hand, accounting for tax, and receives payment in the form of cash, credit/debit

cards and traveler’s checks.

• Set up stations for the next customer use; wiping down table and seats, setting all utensils and ensuring

the appropriate condiments were filled.

• Entered all sale amounts in cash register and counts back the appropriate change to customer.

• Balanced cash drawer at the end of each shift and transferred funds to the safe.

• Completed shift reports and calculated earnings and taxes.

•Followed a rotating schedule of weekly chores to include detail cleaning and stocking.

Education

High School Diploma

Edison Hope Christian Academy, El Paso, TX (Jul, 2005 - Aug, 2005)

High School Diploma

References

References Available on Request

Contact this candidate