Administrative Assistant Customer Service

Tanisha Gary

**** ****** ****

Laurel, MD *****

240-***-**** (mobile)

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Objective/Summary:

To obtain employment where I can utilize my skills and years of experience

to become a productive team member with a company that has countless

opportunities, and room for growth.

Education:

Prince Georges Community College 2006- 2008

Business Management-

Bladensburg High School 2002 - 2006

Graduation Date: June 2006

Award/Achievements:

. Outstanding Accomplishment -2006

. ROTC Step Team - 2005

Skills:

. Microsoft (Word, Excel, Power point, access, outlook, FACTS)

. FX Ship Mgr, UPS World Ship, WMS

. 40 wpm,10-key 7109, Multitasked, Organized, Detailed

. Copier Machines(All office equipment)

Work History:

Vistar/MarJack April 2007-April 2010

Office Administrative Assistant/

Invoicing Specialist

. Perform all clerical duties including, filing, customer service,

operating the phones, assisting employees with personal paperwork,

cleanliness, and organization of office.

. Provide POD's and support to corporate office.

. Create and maintain access databases for the daily driver logs.

. Orders and maintain inventory of packing supplies while meeting

monthly budget goals.

. Receives and distributes all office and packing supplies after

insuring accuracy on the billing.

. Establish and maintain hard copy shipping, invoice, manifest

information for each individual customer.

. Create/run daily order status reports of orders and shipments

. Communicate with internal and external clients via phone and email,

maintains shipping and receiving schedule, while adhering to labor

budget.

. Enforces Lumper Program in addition to Com check verification

. Initial Picker/Packer promoted to Invoicing Specialist after 2 months

of hire.

. Reviewed orders and pick tickets to ensure order accuracy to customer,

packed orders carefully to ensure no damages during shipping

. Determined the best shipping method to use for each customer order

(i.e. UPS, Courier Service), which contributed to reducing freight

cost by 30% overall.

. Process and prepare orders through FX and UPS software stations.

. created FACTS invoices and daily manifests for customer orders,

maintained Customer address database before Integration took over.

. Organized and filed hard copy order information in the appropriate

files.

Insurance Securities & Banking, Washington, DC June, 2006

-November, 2006

Secretary Assistant/ Document Specialist

. Handled high volume of phone calls and emails.

. Responsible for data entry

. Forwarded information timely while coordinating/scheduling meetings

. Maintained workflow and performed general office duties while

supporting administrative assistant.

. Completed new business intake while maintaining confidentially

. Assisted in New Hire Orientation, new hire paperwork and the

maintenance of employee paperwork processes

. Maintained a clean, organized and professional office area.

. Performed all office functions and other reasonable, related duties as

assigned or requested.

Kentucky Fried Chicken, Colmar Manor, MD March, 2004 -May,

2006

Shift Supervisor

. Interaction with customers: receiving orders, processing sales and

monies, and managing customer issues.

. Training and motivating team members

. Preparation/ Maintaining quality of products.

. Monitoring all service equipment.

. Maintained a clean and safe work environment (per Labor Board and

OSHA regulations and Company standards), maintained a clean parking

lot, building exterior, dumpster and boardwalk, including removal

of trash within containers to proper dumpster site(s).

. Unloading, stocking and maintaining required inventory level.

. Prepared/made/transported deposits.

. Prepared proposed labor schedules, product projections, financials

for store manager's.

.

Reference available upon request

Contact this candidate