Administrative Assistant Management

Victoria Setren

*** **** ******** ***. ( Trafford, PA 15085

*****.******@*******.*** ( 412-***-****

Summary of Qualifications

Skillful and dedicated Administrative Assistant with extensive experience

in the coordination, planning, and support of daily operational and

administrative functions. Demonstrated capacity to provide comprehensive

support for executive-level staff including scheduling meetings,

coordinating travel, and effectively managing all essential tasks.

* Proven track record of accurately completing research, reporting,

information management, marketing, and business-development efforts

within budget requirements.

* Adept at developing and maintaining detailed administrative and

procedural processes that reduce redundancy, improve accuracy and

efficiency, and achieve organizational objectives.

* Highly focused and results-oriented in supporting complex, deadline-

driven operations; able to identify goals and priorities and resolve

issues in initial stages.

* Proficient in Microsoft Office Suite, Microsoft Windows, SAP,

SharePoint and ACT! By Sage; type 90 wpm with complete accuracy.

Educational Experience

University of Phoenix Masters of Business Administration

2007-2008

Point Park University Bachelors of Science in Business

Management/Marketing

2001-2004

Professional Experience

allegheny power (Manpower) 2010-

Present

Contracted Administrative Assistant (Customer Programs) (Customer

Management)

Provide secretarial, clerical, and technical support to the Customer

Management group to support administrative activities for the PA Act

129 and EmPOWER MD rebate programs and DSM Compliance Team.

Perform a wide variety of functions, included but not limited to PA-Act

129 and EmPower MD, helped create and execute the filing systems, process

flows, and program development for the rebate programs by working closely

with the Program Managers in charge of each program as well assisting

with intranet sites to keep all documents up to date. Provide

information and assistance to internal and external customers, by

preparing, communicating, and distributing intra-business and inter-

business corporate information. Assist and work as a team with the DSM

Compliance Team in collecting data for the monthly and quarterly MEA, PUC

and PA Consulting reports.

Edmc/University Of Phoenix 2007-2008

Assistant Director of Admissions

Served as an academic advisor/career counselor for current and

prospective students.

Contact students on a timely basis to help them enroll in the right

program for that individual and keep them on track academically to make

sure that schedules were followed so that students could attend class and

be successful, also followed all Federal, State, and local university

policies.

. Maintained vital competitive analysis process to facilitate

implementation of aggressive company marketing strategy to help keep

students enrolled in class.

Pharmacare 2006-2007

Administrative Assistant

Assisted Clinical Pharmacists with timely and accurate identification of

members and medical history and background, to better help with

prescription consultations.

Oversaw a wide variety of administrative functions, supporting all

pharmacists' projects and information-management processes. Compiled and

analyzed data from monthly reports to prepare presentations to clinical

pharmacists and management. Developed internal correspondence that

facilitated effective communication and transfer of information between

pharmacists and clinical team.

Starbucks Coffee Company 2004-2006 & 2008-2009

Supervisor/Barista

Directed day-to-day store operations, providing fundamental support to

store manager and management team.

Manage daily open/close operations by following company cash procedures,

providing timely feedback to partners by positively coaching the team.

Providing legendary service to customers by keeping a neat clean store,

positive atmosphere, and quality beverages/products.

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