Customer Service Quality Assurance
Resume:
Clifton A. Thomas
***** ******* ***** ***** #****
Austin, TX 78729
Cell 512-***-****
Email: abks03@r.postjobfree.com
Objective:
To secure a challenging position in the Technical/Customer
support Computer Service environment where I can apply my
abilities, training, and experience to contribute to a Team.
Strengths:
Detailed-oriented;
Ability to communicate effectively both verbally and in
writing;
Strong customer relations and problem solving background; and
Demonstrates the ability to reach projected goals.
Technical skills:
Computer customer support; Cable installation, dressing and
termination.
Operating & Internet systems to include Windows Operating
systems.
Personal computers upgrade service, software/hardware
installation & maintenance.
Windows 2000/XP, TCP/IP, Ethernet, Token Ring, MS Outlook,
Installing routers, hubs, switches, modems, workstations,
network cabling,
Cat5, Cat5e, Cat6 cable instslls.
Experience forklift driver (4 years). Warehouse
Military:
U.S. Navy, (4) years with Honorable Discharge.
1976-1980: Machinist Mate E4.
Education:
Associates Degree: Computer Science.
San Diego City College: 1980-1983.
Schriener College `1983-1985
Experience:
J &J Electronics/Outsource Telecom
Cable installer/Terminator (June, 2009-Ausust, 2009)
A member of an installation team for J &J Electronics. Duties
included mounting equipment bays, fiber distribution bays for
fiber management, measured and cut cable ladder for switchboard
cables, ran cable for fiber, Cat6 and coax cable, wire wrapping,
punch down on Category 6, 48-Pair 110 Punchdown Blocks.
Austin Bargin Movers
Austin, Texas, 78729
Moving truck driver (Feb 2009- persent)
Truck driver for moving company. Assistant in loading and
unloading trucks. Driving to
designated locations for customers. Full service moves.
ACS Dataline, LP/Black Box
1826 Kramer Lane Suite M
Cable installer/Terminator (Feb 2008-Oct 2008)
A member of an installation team for ACS Dataline. Duties
included mounting equipment bays, fiber distribution bays for
fiber management, measured and cut cable ladder for switchboard
cables, ran cable for fiber, cat6 and coax cable, wire wrapping,
punch down on 48 category 6 48-Pair 110 punch down blocks. Ran
100 pair, coax and fiber, terminating and testing all cables.
Walker Engineering/Outsource Telecom
Cable installer/Terminator (Oct 2007-Feb 2008)
A member of an installation team for Walker Engineering. Duties
included mounting equipment bays, fiber distribution bays for
fiber management, measured and cut cable ladder for switchboard
cables, ran cable for fiber, cat5 and coax cable, wire
wrapping, punch down on 48 blocks. Ran 100 pair, coax and fiber,
terminating and testing all cables.
Labor Finders
General Laborer (Jan-Sept 2007)
Performed various jobs and duties, Construction, Moving,
computer
Services Installed computer products. Worked with a
Computer/printer recycling company. Customer service work.
Troubleshot computer related problems for customers,
Including upgrades and installs.
Network Logistics Incorporated
Cable installer/Terminator (Oct-Dec 2006)
Contract Position
Duties included mounting equipment bays, fiber distribution bays
for fiber management, measured and cut cable ladder for
switchboard cables, ran cable for fiber, cat5 and coax cable,
wire wrapping, punch down on CAT5E RJ45 Surface Mount Box One
Port White 110 Punch Down. Ran 100 pair data, coax and fiber,
terminating and testing all cables included.
Lighting Inc
Warehouse Agent (Dec2005-Nov 2006)
Perform Warehouse duties. Inventories, shipping and receiving
lighting merchandise.
Also stocked merchandise as required.
Bantam Electronics
Computer Technician (March- Nov, 2005)
Contract Position.
Manufactured computer systems as per customer orders. Assembled
packaged and shipped Way Port systems.
Performed quality assurance support on finished products.
Apex/Unisys
Printer/ Computer Technician (July 2004-March2005)
Contract position
Contract job installing 96 Lexmark Printers and Mfp,s.
Installed, configured and connected to network using Tcpip (IP
address, Net mask and Gateway configurations) Removed old
printers and
Install MFP software for users.
H E B
Overnight Stocker, 2000-2003
Responsible for inventory control and various computer related
tasks.
Harte Hanks
Technical Support/ Customer Service Representative, 2000-2001
Provide effective and consistent technical support. Research
technical solutions. Interact with customers: providing program
information, rules & regulations, laws, policy and procedures.
Consult with lead technicians on customer computer related
issues. Responsible for total customer satisfaction on a daily
basis. Perform Customer Service functions on a daily basis.
Net solve
Network Support Representative, 1999-2000
Answered incoming network related calls and perform tasks
related to customers inquires, via telephone. Consult with lead
network technicians to troubleshoot failed network systems.
Assisted in providing solutions and service as needed to fix
network related failures and upgrades.
Cattech Computer Services
Self-Employed Computer Technician, 1991-1993
Provide hardware/software installations and upgrades.
Responsible for thirty (30) Mr. Gattis pizza sites systems
upkeep. Installe cables, terminals, printers and modems for
store use. Configure, tested and monitored Tandem Nonstop
terminals and computers for each store as a part of daily
duties.
Dell Computer Corporation
Tech Support Representative, 1990-1997
Responsible for effective technical support via telephone.
Perform hardware/software installations, upgrades and technical
solutions. Contact third party field service technicians for
repairs, upgrades, and installations. Analyze computer-related
issues. Install hard drives, floppy drives, memory, video cards,
drivers, software and operating systems.
Mr. Gatti's, LP
Crew Leader / Tech Support Representative 1985-1991
Provide technical support for restaurants and computer center in
the Austin area. Install terminals, printers, DSU/CSU data
communication equipment and cabling.
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