Customer Service Management

Elizabeth S. Rabaja

***** ******* **.

Rowland Heights CA 91748

626-***-**** - Home

626-***-**** - Cell

********@*****.***

QUALIFICATIONS SUMMARY:

Skilled collector helping build efficiencies to improve internal practices

and process through communicating causes and reduce percentage of

uncollected jobs by improving and increasing collection efforts.

. Demonstrated capacity to reduce accounts receivable by clearly

identifying and resolving disputes.

. Proven track record of collections and accurately completing

research, reporting information to management within demanding time

frames.

. Adept at developing and maintaining process that reduces redundancy,

improve accuracy and efficiency to achieve organizational objectives.

. Establish and maintain high level of customer satisfaction through

efficient and timely client resolution.

. Able to identify goals and priorities and resolve issues in initial

stages.

. Collect and provide data that will help in identifying deficiencies

within corporate processes that would reduce percentage of non-funded

accounts.

. Proficient in Microsoft office (word, outlook, windows, excel), type

65wpm, 10 key by touch, skilled in using A/R charge back systems

(Silton, AS400, Oracle, etc), experienced in accounting software,

i.e., MAS 90/200, SBT, Sage Pro.

Keyword Summary

Collector, A/R analyst, Accounts Receivable/Payable, Customer Service,

Customer Support, Client Relations, Accounting, Invoicing, Data Entry

PROFESSIONAL EXPERIENCE:

COMPLETE CLOTHING COMPANY - 4950 E. 49th St. Vernon, CA

- HR/Payroll, August '09 - February '10

Provides HR expertise by interpreting policies and procedures and ensures

company adherence to federal and state laws related to HR functions.

Serves as consultant to employees and management on Human Resource related

issues. Participates in establishment of long-range objective for the

organization, partnering with senior management to identify immediate and

long-term needs. Develops and implements retention plans. Investigate

sensitive issues and coordinate with management on appropriate responses.

Serves as quality control point person for HR related paperwork. Signed up

the company for E-Verify and act as contact person in verifying prospective

employee's authorization to work. Assists in new employee's orientation

facilitation. Administers applicable benefits program with management.

Does bi-weekly payroll using Genesis Pro and Evolution

RELIABLE PROPERTIES - 6399 Wilshire Blvd. Los Angeles, CA

- Collector, January '09 - July '09

Provides high level of collection of past due accounts. Maintains client

follow up on current receivables. Organize plan of payments and rent

reductions of current tenants. Issues 3 Day Notices and Belief of

Abandonment. Coordinate with attorneys and agencies on Eviction Notices.

ALL ACCESS APPAREL, INC. - 1515 E. Gage Rd., Montebello, CA

- Analyst/Collector, August '05 - August '08

Provides high level of analysis and collection of all past due accounts,

charge backs, deductions/dilutions. Performs research and assists

operations in resolving compliance issues. Addresses inquiries of current

and potential violation issues and submits recommendations for resolution

and/or implementation.

. Reduced A/R by $30,000 during the first 3 months of tenure.

. Successfully cleaned up accounts by identifying the issues,

researching, collecting and matching open credits.

. Handles posting, application of payments and collection of

House accounts. Post daily A/R transactions, prepares A/R month-end

reconciliation and balancing. Assist in A/P processing.

TARRANT APPAREL GROUP - 3151 E. Washington Blvd., Los Angeles CA

- Charge back Analyst/Collector, Oct.'04 - Aug.'05

Provides high level of analysis and collection of all past due accounts,

deductions/dilutions. Handles accounts of major customers, such as

Mervyns, Federated Stores, JCP, Dillard's, etc. Addresses compliance

issues and violations to management and department concerned for immediate

correction and or implementation. Communicate with various departments to

gather facts necessary to establish resolution plan and action necessary to

collect funds. Handles credit approvals for house accounts.

KELLWOOD, INC. - 13077 E. Temple Ave., City of Industry, CA

- A/R Supervisor, March'99 - Feb.'04

Served as Supervisor for Fritzi, CA. Supervising 3 junior collectors and 1

clerk.

Serve as part of the Acquisition Team that brought the company from San

Francisco to Los Angeles. Stayed in San Francisco 3 times a week for 5

months to study the company's accounts receivable, charge backs,

production, credit and system. Conducted in depth analysis of the

company's receivables and compiled results for review by management.

Provides support to the Credit/A/R Manager. Help process organizational

development for the new company. Set up Accounts Receivable in Los

Angeles. Performed variety of A/R functions during initial stage of set-up

(posting, data entry, reconciliation of accounts, etc.). Prepares monthly

A/R Activity Report (collections, write-offs, credits, allowances) for the

CFO and each operating departments. Prepares month end closing to be

submitted to the Controller and Management. Communicate with various

departments (C/S, Shipping, Sales, Production, EDI, etc.) in resolving

current and upcoming compliance issues for resolution and implementation.

. Effectively managed the Collection Dept. and reduced accounts

Receivable from the high $4M starting acquisition to the low

$200K in 3 years.

TREIVUSH INDUSTRIES/A. GOLD E. - 940 E. Washington Blvd., LA CA

- A/R Collector, May'95 - March'99

Provides analysis and collection of past due accounts. Prepares daily

assignments of invoices to the factor. Post and apply daily cash receipts

for house accounts. Coordinate with various departments in resolution and

implementation of compliance issues. Post daily charge backs to the A/R

system. Performs monthly closing, write-offs and factor statement

reconciliation.

. Effectively handled 2 companies, Patricia Jones and A. Gold E. and

maintained receivables below $200K

PROFESSIONAL DEVELOPMENT:

Certified Medical Biller/Coder - Baldwin Park Unified School Dist./Monrovia

Unified School 1999-2000

Vendor Conference Attendee - Mervyns Hayward CA 2005

Vendor Conference Attendee - JCP Salt Lake City UT 2005

Notary Public/Signing Agent - Commission expires April 2013

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