Customer Service Sales
Resume:
CAROL LYNN BROADNAX
WINSTON SALEM, NC 27107
Cell: 864-***-**** Email:
abkrz6@r.postjobfree.com
SUMMARY
I have the ability to work in a fast paced environment as well as focus on
the task at hand. I have developed skills to interact effectively with
diverse customers. Also, I have an appreciation and possess the knowledge
to work with people of all age groups in both good and bad customer service
situations. I am not quick to get angry or frustrated and will work hard
to complete the task in a timely manner. I have always been eager to learn
with a positive, enthusiastic, and congenial personality. I have strong
organizational and interpersonal skills. I am seeking a position that will
allow me to contribute my assets and at the same time allow me to learn and
broaden my knowledge.
EDUCATION
John Motley Morehead Sr. High School, Eden, NC 1980-
1983
Graduated in June 1983
Hardbarger Junior College of Business, Raleigh, NC 1983-
1985
Majored in Executive Secretarial Business
WORK EXPERIENCE
United States Postal Service, Winston Salem, NC July
1993-Oct 2009
Sales and Service Associate
. Provided Quality Customer Service
. Sorted and Processed Mail (Machine and Manual)
. Handled Customer Conflicts by Phone and In Person
. Dealt with Money from Product Sales
. Researched Information and Input Data into Point of Sale Computer
Terminals
. Scanned and Logged Incoming Packages
. Prepared Daily Bank Deposits
. Productively Worked Individually and As a Team
Aetna Life and Casualty Insurance, Greensboro, NC June 1991-
July 1993
Claims Processor
. Medical and Dental Claims Processing
. Alpha-Numeric and 10-Key Data Entry
. Researched Insurance Coverage
. Provided Quality Customer Service
. Accurate CPT and ICD-9 Knowledge
Special Interests
. Creative Writing
. Vocal Music
. Poetry Composition
. Songwriting
. Stage Performing
References
Patricia LaFoucade, Supervisor 336-***-****
Cynthia Dailey, Friend 336-***-****
Phyllis Banks, Co-worker 336-***-****
Contact this candidate