Customer Service Medical

Melody Dixon, CPC-H-A **** Snover Rd.

Silverwood,

Mich. 48760-9707

Phone: 989-***-****

Email: ********@*******.***

OBJECTIVE To obtain a position with an established business that allows

an opportunity for professional growth.

EDUCATION Associate of Business Administration Degree: Baker College

of Cass City

Computer Information Systems/Microsoft Applications-2005

Internship Completed: Hills & Dales General Hospital -

Physical Therapy

Department

Hands on experience in: File management, data entry,

customer service, selling

memberships for fitness club, and collecting

payments/making change.

Computer Experience: Microsoft Word, Excel, Access,

PowerPoint, Outlook, high- level proficiency Internet

skills, and electronic file management skills.

EMPLOYMENT Associate of Applied Science Degree: Baker College of Cass City

Medical Insurance Specialist June 2008 - Certified

Professional Coder

Externship Completed: Medtrust Billing & Consulting

Services-Lapeer, MI

Hands on experience in: NPI Searches and File Management

in a paperless office.

Courses taken: CPT Coding I & II, Facility Insurance

Billing, Advanced Billing Concepts, DME & Home Health

Billing, Medical Office Procedures, Medical Claims

Processing I & II. Trained in: UB-04 and CMS-1500 claim

forms, Medical Manager, Medisoft, HMS, MestaMed, and

MISYS Practice Management Programs. Medforce electronic

file scanning program.

8/08-11/08 Sheldon's Medical Supply

Medical Biller,

Verified insurance coverage, Confirmed paperwork of twenty

Customer Service

Representative's for accuracy in billing/coding

procedures, insurance

information, patient demographics etc.

Experienced with tight deadlines and

high volume production.

12/05-11/06 Hills & Dales General Hospital

Office Assistant,

Registered patients, Abstracted information from charts

for field staff, Maintained patient charts,

Ordered supplies for patients, nurses and office staff.

Answered phones and took messages, Filing, Scheduled Home Healthcare

Aides accurately and in timely fashion. Discharged patients,

Entered daily charges for payroll covering 3

departments into HMS, Ensured all required paperwork had

been received. Corrected, tracked and maintained all staff

CEU's. Applied and followed HIPAA rules and regulations.

(Temporary Central Scheduler, 9/05-11/05

Positions) Scheduled appointments for radiology department by

answering phones and greeting patients at front desk.

Mailed and faxed information daily.

Human Resource Assistant, 9/05-11/05

Scheduled interviews, called on references, organized new

employee folders, filing.

Medical Staff Coordinator, 3/05-6/05

Managed and maintained physician professional files,

Typed business letters and memos, Prepared

correspondence, Credentialed physicians and

maintained privileging process. Coordinated meetings and organized

refreshments and facilities. Entered physician time for

payroll.

Confidential Secretary, 1/05-3/05

Reformatted departmental journals, Created original

documents and charts on computer. Designed

advertisements to promote hospital and new equipment.

Contact this candidate