Customer Service Technician

Jeramy Johnson

**** *** ******

Marrero, La *****

Cell 504-***-****

Email: (abkrx4@r.postjobfree.com)

Information Technology Analyst

Summary of Qualifications:

OS installation and support of Windows XP/Windows 7 and Server 2k-2k3 based

machines.

Computer Backup and Migrating data using Symantec Ghost.

Managing Image station for ghosting both desktops and laptops.

Secure Architecture and Data Infrastructure, Windows 2000, windows XP,

windows 7 migration, inter-networking with TCP/IP

LAN/WAN networking and configuring such as DHCP/WINS/DNS and VPN support.

Projector presentation setups for different projects.

Blackberry and PDA handheld support

Information Systems Tech participating in the planning, implementation, and

coordination of platform projects

Achievements:

10 Years Computer Technician Experience

6 Years Both Contract and Independent Tech Support Job Experience

6 Years Remote Support Technician/Computer Sales Experience

Hardware:

Routers : Hubs : Switches : Cat-5e cable : Cisco IP phones: Dell: Gateway:

Cisco: Compatible PCs: VPN/Firewalls: Video projection: Terminal

workstations: Server Based Machines

Software:

Windows 3.1,95,98, XP : Windows Vista Windows 7: Windows 2k/2003: Dos

6.22: Mac OSX : Microsoft Forefront, Spybot : Microsoft Internet : Firefox

: Opera: Novell : Dameware Remote Software : Track IT Inventory and client

: Vmware Virtual PC client : MS Netmeeting: Microsoft Active

Directory:Microsoft Office 2k-2007: Unix: Norton Antivirus: Malwarebytes:

Spybot: TCP/IP: DNS: DHCP: Microsoft Exchange/Mail

Education

John Ehret High School Graduate

2002

Marrero, Louisiana

Delgado Community College Jan 2003 - May 2004

New Orleans, Louisiana

Other Training:

Microsoft Partner University Online July 2006-

Sept 2006

Expert Rating Online Certifications in the following:

-TCP/IP -Windows XP Profressional -Networking Concepts -Help Desk

-PC Technician

Brain Dumps Online Certification:

-Windows XP Administrator

Okidata University Online Certication in the following:

-Mono Laser Printer -Dot Matrix Printer

Dell Certifications

-Dell Cerifications for Desktops/Laptops

Work Experience

Ultimate Technical Solutions, City Hall

11/2008- Currently

New Orleans, LA

IT Helpdesk Tech, Logistics Coordinator

Customer Service support, new equipment setups, installation of equipment

and troubleshooting. Both PC and laptop imaging and

rollouts.Troubleshooting Windows XP, Win 7, Office 2003, Office 2007

software for clients. Network troubleshooting for clients. Remote support

using Dameware and Windows Remote client. Kiosk support and installations.

Maintain all city exposed equipment and recycled reusable equipment.

Installed and configured both HP and Xerox printers, copiers, etc. ECRS

support, maintaining folder and Active Directory Domain Users permissions.

Passport 3270 Support and troubleshooting.

Commtech Industries, City Hall

5/2008 - 10/2008

New Orleans, LA

IT Helpdesk Tech, Logistics Coordinator

Customer Service support, new equipment setups, installation of equipment

and troubleshooting. Both PC and laptop imaging and

rollouts.Troubleshooting Windows XP, Office 2003, Office 2007 software for

clients. Network troubleshooting for clients. Remote support using Dameware

and Windows Remote client. Kiosk support and installations. Maintain all

city exposed equipment and recycled reusable equipment. ECRS support,

maintaining folder and Active Directory Domain Users permissions. Passport

3270 Support.

Serv-U Computer Services & Sales

Harvey, Louisiana

3/2007- 4/2008

Tech Support Manager

Customer service and tech support for all clients (residential and

business). PC repairs, virus cleanups, upgrades and networking.

Troubleshooting XP, Vista, and Office 2003 programs for clients.

Troubleshooting printers and installing printers for clients. Remote

Support of clients on daily basis.

Road 2 LA in St. Bernard, Louisiana

Sparkhown, Technical services

Baton Rouge, Louisiana

1/2007- 7/2007

PC Desktop Support Technician

Responsible for supporting a client base of over 50 users with Windows XP

based machines. Cleaning out systems, troubleshooting Windows XP machines.

Inventoried old hardware and set up new Pcs. Microsoft Office support and

Active Directory. Supporting Printers and Fax machines.

Olaf Solutions LLC

Metairie, Louisiana 1/2005- 1/2006

PC Technician/Field Technician

Responsible for maintaining Windows XP/Server systems.Remote Tech Support,

Virus and maleware removal, POS system installations and repairs, building

custom build PCs, sales on hardware and software to potential and existing

customers. Repaired Okidata laser printers.

Barister Global Network Services

Harahan, Louisiana 6/2004- 1/2005

Computer Field Technician

Responsible for customer service and support. In field experience. Service

calls, network installs, and on site consulting services.Desktop Support of

XP machines. Laserjet and deskjet printer support usb and networks.

Em Computers

Marrero, Louisiana 1/2002- 5/2004

Tech Support Manager/Independent Support Tech

Responsible for phone support, Virus and maleware removal, POS system

installations and repairs, building custom build PCs. Set up and configured

DHCP and TCP/IP networks and troubleshooting routers, hubs, and switches,

on site-jobs, networking, ran cat 5 cabling. Home PC installs and repairs.

Printer repairs and installs.

Contact this candidate