M atthias Helfmann

Address Telephone E-Ma il

**** ******* ***. +1-818-***-**** abkrwz@r.postjobfree.com

Simi Valley, CA 93063

USA

Career Objective

• Expanding my career as a management professional by combining technical knowledge,

organization skills, team builder and team player capabilities, business acumen and experience

w ith the overall objective of delivering and promoting profitable and competitive products, services

and solutions.

P rofile

• Program and Product Management professional with over 15 years of extensive experience

developing and delivering profitable products and services that have established, protected and

g rown multimillion-dollar revenue streams.

• Marketing professional experience in the support and development of business objectives.

• Implementation and leadership of product, program and service strategies and creating solutions

by close B2B and B2C engagements.

Key Strengths

• Ownership and release of technically complex products and services into highly competitive

markets.

• Business professional with an entrepreneurial approach if required. Manager with strong creative,

s trategic and tactical skills with a t rack record of defining and driving a business strategy.

• Strong commercial business acumen and experience within small business or large corporate

environments, budgetary, staffing and planning responsibility.

• Leading cross-functional and multi-cultural teams to achieve positive business outcomes. Ability to

d rive external teams, suppliers and third parties.

• People focused with a mentoring management style – capable of maintaining and building positive

i nternal and external relationships and promoting exceptional services and solutions, business

representation and culture.

• Highly adaptive and results focused – able to deliver multiple projects under pressure and t ime

constraints. The ability to t ranslate complexity into meaningful customer experiences.

• Highly t ransferable skills inside and outside the telecommunications market.

• Bi-lingual English / German (writ ten and spoken word).

S pecialist Skills

• Telecommunications and information technology professional skilled across t raditional and

emerging product portfolios.

• Professional managed services,

• Exceptional communication, negotiation and presentation skills including commercial, supplier

and customer relationship management, pre/post sales t raining and support including C-Level

consultation.

• Collateral development and delivery - from business case, product and positioning documentation,

p roject management, data modeling and reporting. Network planning and design, case studies,

w hite paper generation, installation guidelines, problem and error localization staging for

resolution.

• Product and System Development Lifecycle management including creating and controlling all

associated ECO/ECR processes.

• Global work experience.

• OEM management.

Ma tthias Helfmann Telephone: +1-818-***-**** E-Mail:abkrwz@r.postjobfree.com

E mployment H istory

March 2010 – July 2010

B usiness Development Manager

Ronan Engineering - Valencia, CA USA

Reason for Departure: Company owner decided to eliminate new products and developments.

Responsibilities

• In t roduction and launch of new network based products as monitoring and alarm devices in

i ndustrial market (refineries, food processing, fossil and nuclear power plant, chemical and

petrochemical industry).

• Engaging with new and existing customers to prepare product launch.

• Developing a new product int roduction plan including marketing strategies, competitive analysis,

market price determination, key market evaluation, installation and implementation ideas and

guidelines.

• Development and launch of case studies and white papers and creating new marketing material.

• Strategic product development projects designed to assimilate product offerings including managed

and professional services.

Achievements/Highlights

• Developed and int roduced FAQ list for inside sales to position products into key markets and create

w in-win situations by presales excellence and post-sales support.

Ma tthias Helfmann Telephone: +1-818-***-**** E-Mail:abkrwz@r.postjobfree.com

• Established communication with major power plant building companies (Honeywell, Toshiba,

M i tsubishi, General Electric).

• Developed and performed t rainings (printed and webinars) to t rain key resellers, business partners

and 3rd party company representatives worldwide.

• Won first RFQ after 2 months (volume US $ 830,000).

•

•

March 2009 - March 2010

Self employed - F reelance consulting

• Creating a business plan and NPI strategy for two start-up companies.

• Self study PMP Professional.

• Self study lean manufacturing

• Self study Five-S program principles and methodologies

M a tthias Helfmann Telephone: +1-818-***-**** E-Mail:abkrwz@r.postjobfree.com

January 2004 - March 2009

M a tthias Helfmann Telephone: +1-818-***-**** E-Mail:abkrwz@r.postjobfree.com

O E M P roduct and P rogram Manager

Ma tthias Helfmann Telephone: +1-818-***-**** E-Mail:abkrwz@r.postjobfree.com

M RV Communications - Chatsworth, CA USA

Ma tthias Helfmann Telephone: +1-818-***-**** E-Mail:abkrwz@r.postjobfree.com

Reason for Departure: Major downsizing where 60% of the work force was eliminated.

M a tthias Helfmann Telephone: +1-818-***-**** E-Mail:abkrwz@r.postjobfree.com

M a tthias Helfmann Telephone: +1-818-***-**** E-Mail:abkrwz@r.postjobfree.com

R esponsibilities

• Product/Program Management and business development for all OEM products.

• SDLC and PLC development and control including product validation, ECO/ECR processes and

QC.

• Ownership of the OEM portfolio of telecommunications products including business case

evaluation, product offerings and presales documentation (PRD/MRD creation), negotiating and

contract signing with major worldwide operating providers (Nortel, Sony-Ericsson, Telstra

A ustralia, German Telekom, France Telekom, Telefonica).

• Ownership to OEM a third party product including user/installation manuals, packing, ECO/ECR

and QC.

• Product evaluation and validation in the role of a lead engineer and validation manager.

• Creation and oversight of all technical and marketing documentations.

• Er ror t racking and negotiation during the development and test phase with daily and weekly

reports and conference calls with the customer.

• Leadership of the Product Engineering & Development team to ensure developments align with

t he overall strategy of the business and defined budgets.

• Actively participate in new product development with stakeholders (internal and external),

i ncluding identification of opportunities, detailed functional specification and pricing.

Achievements/Highlights

• Single point of contact in all B2B and B2C relationships and part of the executive management

team including the GM, Engineering Manager, external Product Line Managers, CFO and

responsible external Program and Project Managers.

• Generating a multi-million dollar revenue stream.

• The complete t ransformation and re-branding of existing commodity products into a custom OEM

M a tthias Helfmann Telephone: +1-818-***-**** E-Mail:abkrwz@r.postjobfree.com

portfolio.

• Tracking and progress reports through project plans (created with MS Project) and Excel sheets as

easy to read and understandable t racking tool for subsets (i.e. error reporting and classification

w ith the customer).

• Simultaneous on-t ime delivery of three fully customized OEM solutions on three different

continents.

• Setup of the external supply chain including forecast and delivery models, safety stock, repair stock

w ith a 24 h tu rnaround for field failed units.

• Develop marketing plans for product lines and continue to provide lifecycle analysis of competitor

activity.

Ma tthias Helfmann Telephone: +1-818-***-**** E-Mail:abkrwz@r.postjobfree.com

January 2000 - December 2003

Ma tthias Helfmann Telephone: +1-818-***-**** E-Mail:abkrwz@r.postjobfree.com

P roject M anager

Ma tthias Helfmann Telephone: +1-818-***-**** E-Mail:abkrwz@r.postjobfree.com

M RV Communications - Chatsworth, CA USA

Reason for departure: Promoted to OEM Product and Program Manager

R esponsibilities

• Planning and design of an international oil pipeline (> 35 million tons of oil annually) in the

r ugged terrain of Kazakhstan and Russia as subcontractor for Siemens ICN.

• Project duration 10,000+ hours (first involvements in 1998).

• Design of the layer 2 network structure, IP address schematics, switches, routers and layout of test

facilities in the Unites States, Germany and Russia.

• Full operational system staging, testing and error simulation.

• Hands-on installation and t raining aid, on site setup and support with an 8 months assignment in

Russia at various locations (Moscow, Black Sea, along the pipeline route).

Achievements/Highlights

• On t ime and under budget delivery and sign-off to the customer.

• Implementation and integration of additional services which were added while installation was

a lready underway (video surveillance, VoIP, secure internet services) without sacrificing the initial

operational, safety and security attempts .

• Developed and maintained a 10 year service/support and exchange concept with on- site support

and 3rd party vendor involvement.

October 1998 - December 1999

Customer Support Manager USA / Worldwide

Ma tthias Helfmann Telephone: +1-818-***-**** E-Mail:abkrwz@r.postjobfree.com

M R V Communications, Chatsworth, CA USA

• Transfer to the US as Customer Support Manager worldwide

• Merging, integrating and managing a diverse support organization from five different company

b ranches, due to company acquisitions world-wide.

• Establishing a customer service department as profit center with 24/7/365 response concept.

• Key account management and preparation for new product and technology introduction.

• System, network and solution planning an implementation based on MRV's portfolio.

• Single point of contact for Japanese business partners including OEMs (Intel, Fujitsu).

Ma tthias Helfmann Telephone: +1-818-***-**** E-Mail:abkrwz@r.postjobfree.com

January 1997 - October 1998

Ma tthias Helfmann Telephone: +1-818-***-**** E-Mail:abkrwz@r.postjobfree.com

C ustomer Support Manager Europe

Ma tthias Helfmann Telephone: +1-818-***-**** E-Mail:abkrwz@r.postjobfree.com

F ibronics acquired in May 1997 by NBase-Xyplex - D ietzenbach, Germany

Ma tthias Helfmann Telephone: +1-818-***-**** E-Mail:abkrwz@r.postjobfree.com

R esponsibilities

• Managed Service and Support for the installed product base in Europe.

• Troubleshoot field errors by staging error conditions and reporting back to R&D (USA and Israel)

to find error resolution.

• Responsible for the network design, planning and roll-out of major installations at key account

customers in Europe.

• Creating t raining, "train the t rainer" and installation materials and conducting customer t raining

p roduct and system integration related.

• Responsible for the development of business cases, analysis of market segments and targets, t rends

and technologies to identify new business opportunities.

• Develop marketing plans for product lines and continue to provide lifecycle analysis.

Achievements/Highlights

• Transformed an inefficient support organization into a profit generating department.

• Established long term support contracts with key customers and system integrators.

• Achieved ISO 9001 certification for the German subsidiary.

Education

• Chamber of Commerce Mannheim, Germany

Associate degree in Business Management and Data Communication

• Mannheim Academy of Business, Germany

M a tthias Helfmann Telephone: +1-818-***-**** E-Mail:abkrwz@r.postjobfree.com

BS, Economics Assistant

Major in Business Management and Data Communication

• Technical University in Karlsruhe, Germany

Undergraduate in Mechanical Engineering.

• High School diploma

T rainings

• Fiber optic measurement technologies

• Omnify - Product Lifecycle Management

• CWDM and DWDM based network design (incl. add-drop technologies)

• ISO/OSI 7-layer model of data communications (incl. switches, routers, QoS, t raffic

p riorities, high speed redundant switching protocols)

• Fiber technologies

• IBM System Center, Network Systems and Design certification

• Certified Network Engineer (Novell CNE program)

• Network test and simulation equipment (Spirent, IXIA)

• IBM Lotus Notes System In tegrator

Ma tthias Helfmann Telephone: +1-818-***-**** E-Mail:abkrwz@r.postjobfree.com

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