Customer Service Sales

Vernon P. Mangum

**** ******* **. *********, ** *1218 443-***-**** abkrwi@r.postjobfree.com

Objective

To obtain gainful employment that will allow me to build upon already existing skills, while providing me with monetary incentives to

address college and living expenses.

Qualification Summary

Administrative Support professional experienced working in fast paced environments demanding strong organizational, technical, and

interpersonal skills. Trustworthy, ethical, and discreet, committed to superior customer service. Confident and poised in interactions with

individuals at all levels. Detail oriented and resourceful in completing projects: able to multi task effectively. Flexible and versatile – able to

maintain a sense of humor under pressure. Thrive in deadline driven environments. Excellent team building skills. Have the aptitude and ability

to sell anything.

Telephone Reception Computer Savvy 10. Office Equipment Operation

1. 6.

Audit Inventory Customer Service 11. Data Entry & Filing

2. 7.

Written Correspondence Scheduling 12. Teacher/Tutor

3. 8.

Sales Word Processing & 13. Excellent Oral & Written

4. 9.

Typing Communication

Problem Solver & Task manager

5.

Experience Highlights

Administrative Support

Performed administrative and secretarial support functions for the Director of the Academic Achievement Center at Towson

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University. Managed multiple priorities and projects. Designed brochure for the AAC. Proctored and assisted with new student

placement testing. Provided Telephone Support. Scheduled tutoring sessions for tutors within their perspective discipline.

Performed administrative and secretarial support functions for the Director of the Towson Herbarium. Imported and Exported plant

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specimens from around the world. Catalogued plant specimens. Assisted with field research.

Designed and implemented a new model and checklist for Sales Assistances. Help with new store set up according to blueprint

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designs. Ordered supplies and audited inventory for stores. Sales Assistant for six stores in the Baltimore/Towson area.

Trained and supervised part time staff.

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Customer Service and Hospitality

Administered body profiles for new sleep system customers. Demonstrated ability to maintain composure and work efficiently in a

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fast paced environment.

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[ VERNON P. MA NGU M ]

Conducted entrance interviews to assess the needs of students who desired tutoring.

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Provided exemplary services to all customers (sales).

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Maintained a high level of Product knowledge to insure that customers would be happy with their new purchases and to address any

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concerns they might have had.

Received incoming calls and directed them to the appropriate party in a timely fashion.

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Management and Supervision

Supervised and trained part time staff for a telecommunications company.

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Lead sales rep for a telecommunications company. Trained other Sales Assistants in compliance with job duties and job efficiency.

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Made an Assistant manger based on my job performance at another job.

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Doubled sales for the second quarter.

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Oversaw specific projects that were detail –oriented.

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Supervised 22 children between the ages of 4 and 5 while engaging them to learn and make friends, instructed a course on the Arctic

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region to students between the ages of 3 and 6.

Supervised 50 inner city youth children between the ages of 5 and 13 during meal times and assemblies, instructed classes daily for

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older children with an artistic concentration, conducting impromptu games, after camp care facilitator, disciplinarian, mentor, etc.

Employment History

Enumerator, U.S. Census Bureau, Baltimore, MD

Office Assistant, Towson University, Academic Achievement Center, Towson, MD

Herbarium Keeper, Towson University, Towson, MD

Sales Assistant, Sleepy’s The Mattress Professionals, Baltimore, MD

Assistant Manager, Vonage ®, Towson, MD

Approval Specialist, Blue Hippo Financial, Baltimore, MD

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[ VERNON P. MA NGU M ]

Education

Towson University, Towson, M D (2003- )

Majoring in Psychology with an early childhood concentration

84 credit hours

T he Piney Woods School, Piney Woods, MS (1999-2003)

H igh school diploma GPA: 3.78/4.0 College Prep.

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