Management Manager

Pendley, Robert K

Last updated: **/**/**

Personal Data:

Robert K. Pendley (Bob)

Home address: ***** * ****** ******* ******

Sandy, Ut., 84092

Home phone: 801-***-****

Summary:

Ability to manage contracts/accounts, external clients and service delivery. Ability to manage and implement

interrelated programs/projects from initiation to final operational stage. Ability to lead diverse groups to

include Employer, Customer, and Vendor personnel to accomplish specific tasks/projects. Ability to evaluate

performance, 9 years management experience of Oracle/Informix/Sybase database administration technicians

(DBA teams).

Skills / Qualifiers (primarily management skills):

Database Administration Management

Project Management

Application Support

Release Management

Production Management / Service Assurance

Quality Management

Change/Problem Management

Lotus Notes

IMS/IMF

Supervision / Management

Operations

Oracle, Informix DBMS

Security Management

Health Checking

Education:

Bachelor of Science Business Administration / University of Phoenix, Salt Lake campus / 1993-1995

Associates degree Physical Education / Snow College, Ephriam Utah / 1973-1975

Professional Experience:

IBM/IGS 08/15/2003 – June/2007: Integrated Technology Delivery, Server Operations / Database

Administration DBA First Line Manager

April 2006 / acquired Williams Energy account

August 2006 / acquired Cendant accounts Avis/Budget, Realogy, Travelport, RemainCo, Wyndam, and

Williams Sonoma, J&J

-Worked closely with these outsourced customer accounts, managing day to day Production database

administrator services to ensure database integrity and availability. Functions include performance and

tuning, backup and recovery, disaster recovery, maintenance/reorgs, performance monitoring, assist

operations and software development in problem determination/resolution at the server level through client

level.

DBMS environments include UNIX, MVS, AIX, VM, NT using Oracle, Sybase, Informix, IMS, DB2 and

MS SQL server.

Responsibilities included coordinating DB issues with other operations and development organizations.

-Hire resources to meet the demands in a continuously changing and competitive environment.

-Define problems, collect data, establish facts and draw valid conclusions in service analysis reviews with the

customer.

-Prioritize projects and workload with staff to meet client expectations.

-Provide leadership to ensure company goals and initiatives are understood and met.

-Administer company individual performance, bonus, and annual salary plans in accordance with policy.

-Adhere to expense and capital budgets.

-Interface with external customers and coordinate with internal IBM operations teams on new database

deployments and other customer on demand requests.

-Coordinate and Negotiate/Track/Report SLA performance with both external customers and internal IBM

teams.

-Participate in audit reviews with external customers and internally with IBM teams.

March 1998 – August 2003:

USWest/Qwest – Information Technologies / Database Administration DBA Manager

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