Customer Service Sales

**** * ******* **** ******, IL *****

Phone: 309-***-**** E-Mail: *************@*****.***

J E S S I C A A. A R M S T R O N G

Profile:_________________________________________________________________

To obtain a position within a company where I can utilize my current skills and education as well as

continue to develop my skill set and establish a lifelong career.

Experience:_____________________________________________________________

American Marketing and Publishing-Homepages, Peoria, IL

Sales Account Manager (July 2010- Present)

• Actively call on Business customers to sell advertising opportunites to them

• Provide quality customer service

• Assist leadership team with recruiting new candidates for the company

• Top sales associate in Central IL for August 2010

The Fieldhouse Bar & Grill, Peoria, IL

Server (October 2009- Present)

• Provide quality customer service

• Promptly greet customers and ensure timely service

• Actively check on my customers to ensure they are satisfied

U.S. Cellular®, Pekin, IL

Sales Manager (March 2008- June 2009)

• Recruit, Coach, Develop, and Train Retail Wireless Consultants

• Actively Handle escalated customer interactions

• Build and maintain professional relationships with associates, peers, and leaders

• Organize and plan team builds

• Motivate associates to obtain sales quotas on a consistent monthly basis

• Responsible for both associates and store performance

Next Generation Wireless, Waterloo, IA

Area Sales Manager (August 2004-May 2007)

• Promoted to Area Sales Manager May 2006

• Promoted to Sales Manager March 2006

• Actively sold U.S. Cellular Wireless Service

• Provided quality customer service

• Actively managed five locations in Northern Iowa

• Recruit and Train retail wireless consultants and sales managers

• Report store progress to General Manager

• Provide solutions for escalated issues

The Cellular Connection Inc., Peoria, IL

Senior Sales Executive (June 2003-August 2004)

• Met sales goals every month

• Provided quality customer service

• Received award, October 2003, Number one in sales for T-Mobile and Sprint

2506 W Heading West Peoria, IL 61604

Phone: 309-***-**** E-Mail: *************@*****.***

J E S S I C A A. A R M S T R O N G

Education:______________________________________________________________

Robert Morris College, Peoria, IL

Bachelor of Business Administration, Diploma Received: February 2006

Major: Management

Related Coursework: Business Management, Accounting, and Marketing

GPA: 3.47 / 4.0

Peoria Notre Dame, Peoria, IL

High School Diploma, Received

GPA: 3.4 /4.0

Related Skills:___________________________________________________________

MS Office Suite (Word, Excel, Power Point, Access)

Type 65 wpm

Group work/ Leadership skills

Business style writing

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