Insurance Marketing

Carl Kotevski

*** ********** ****

Columbus, Ohio 43213

614-***-**** cell

abkrs4@r.postjobfree.com

Mission Statement

Apply experiences from the insurance and financial industries to enhance an

organization's service capacity.

Experience

8/07- Present Senior Benefits Coordinator, Aetna Insurance

NewAlbany, OH

Adjudicate and research claims for Medicare Advantage members which are not

compliant with company standards.

Authorize $1,000,000 average monthly payouts to medical providers.

US Government account representative; appointment to special project within

1 month after initial training orientation.

Achieving 100% statistical accuracy on weekly payouts and statistical

errors with 2 merit raises in 2008.

1/07-4/07- Financial Services Rep, Morgan Stanley

NewAlbany, OH

Provided technical website support at an investment firm, including

password resets, "Clientserv" enrollment, and documented escalations of

statement errors.

Assisted clients with timely stock market information, and

concise quotes on their brokerage accounts.

Facilitated conference calls with financial advisors and clients, to link

participants to company's investment accounts.

8/06-1/07- Fraud Specialist, Gap Inc. Direct

Grove City, OH

Investigated online and telephone orders for Gap, Old Navy, and Banana

Republic.

Resolved incorrect authorizations with worldwide financial institutions.

Ensured customer satisfaction with a strong emphasis on "First Call"

resolution.

8/04-2/05- Marketing Intern, Street Fighter Marketing

Gahanna, OH

Implemented direct mail campaign resulting in a 7 month, $40,000+

consulting contract.

Edited and maintained company website's, including BizSmart financial

articles.

Produced reports and research projects for Consumers Choice Award

Indianapolis.

Conducted telesales for speaking engagements to franchisors and various

associations.

4/02-4/05- Senior Claims Representative, Safelite Solutions

Columbus, OH

Assisted USAA insurance members with scheduling glass replacement and

repair appointments.

Resolved problematic calls proactively without the need for supervisor

escalation.

Consistently exceeded call performance statistics and quality scores.

Education

9/98-8/02- Franklin University, Columbus, Ohio

Bachelor of Science in MarketingDean's List Award student.

Community Involvement

Columbus Young Professionals member 2007- present

American Marketing Association member 2005- present

Susan G. Komen "Ultimate Drive" breast cancer research participant, 2002-

present

I would make this very specific to the industry for which you are applying.

Also, keep in mind that organizations view service and marketing as

separate entities in most cases.

I would not lead with the dates - I would lead with the title and company.

Especially since a few of them were shorter periods of time.

These points do a good job of highlighting your duties - however, I would

reframe each of them to demonstrate specific outcomes and/or achievements.

For instance, talk about that special project, what you did, and what it

meant to the company's bottom line.

Contact this candidate