Customer Service Management

Tenesha Craig

**** ********* ** #** *********, CA 94533

Cell: 707-***-****

E-mail: *********@*******.***

Seeking Position in Fashion Retail with Growth Opportunities

Profile

Highly organized and personable, with over seven years of experience in

customer service and administrative positions. Versatile office

management skills and proficiency in Microsoft Office programs. Strong

planner and problem solver who readily adapts to change, works

independently and exceeds expectations. Able to juggle multiple

priorities and meet tight deadlines without compromising quality.

Education

Academy of Art University - San Francisco, CA

BFA Fashion Merchandising (anticipated June 2012) Cum GPA: 3.758

Relevant Courses:

Styling

Consumer Motivation in Fashion

Trend Analysis

Visual Merchandising I

Fundamentals of Management

Fashion Marketing

Principles of Buying

Fabric and Fiber Technology

Key Skills

Office: Records management, travel coordination, spreadsheets/reports, event

management

Computer: Windows, Microsoft Word, Microsoft Excel, Microsoft Powerpoint,

Microsoft Outlook,

Key Competencies: Oral & written communication, public speaking, customer

acquisition, multitasking

Experience

P.F. Changs China Bistro

Server (April 2010 to Present)

Handle the setup, service and daily operations of restaurant serving;

perform heavy cash handling and reconciliation functions; assist guests

with order selections by recommending specific menu items and drinks;

answer and direct incoming phone calls; assist team members during rush

periods to foster and promote teamwork and to increase guest dining

experiences

Carino's Italian Restaurant - Sacramento, CA

Server/Bartender (2006 to March 2010)

Recognized for ability to quickly establish rapport with customers, up-sell

products and build a loyal clientele

Recognized as a lead server and bartender; responsible for overseeing

opening and closing duties, coaching and developing new and experienced

staff on policies and procedures, and reporting back to management on ways

to increase efficiency

Responsible for conducting weekly liquor inventory and maintaining monthly

liquor cost

Breckenridge Group/Carino's Italian

Corporate Training Team Leader (2006 to 2008)

Highest recognized training team position

Traveled to various locations throughout California and Nevada to assist

with the opening of newly developed restaurants

Trained new staff and management on company policies and procedures

Taught interactive and productive training classes

Handled multifaceted clerical tasks (e.g., data entry, filing, and records

management) as the assistant to the Director of Training

Coordinated travel arrangements.

Communicated effectively with multiple levels of management to plan

meetings. Established strong relationships to gain support and effectively

achieve results.

Coordinated, organized and led meetings of 15-100 staff members, managers

and trainers

Created and developed and trainer schedules and assisted managers with

development of staff schedules using Excel and Word

Contact this candidate