Customer Service Manager

Zoe Magierek

**** *. *******

Chicago, IL *****

Phone: 773-***-****

E-mail: abkrqj@r.postjobfree.com

Education

Dominican University, River Forest, IL

Master of Library and Information Science

2008

University of Chicago, Chicago, IL

Bachelor of Arts, Sociology 2001

Skills Summary:

. Exemplary customer service, administrative and management abilities

. Medical and Science database searching

. Digital technologies including Photoshop and Microsoft Office

. Marketing experience

. Excellent oral, written and interpersonal skills

Experience

The Pacific College of Oriental Medicine, Chicago, IL September

2009-present

Library Assistant

. Greet students and instruct them in using reserve materials and the

collection. Use CyberTools applications for searches and collection

inquiries.

. Perform circulation duties, checking in and out materials, shelving,

managing fines and student printing.

. Perform searches in PubMed MedLine and other aggregated alternative

medicine databases.

. Process books and periodicals. Check-in serials and maintain them on the

shelf and in the reading area.

. Create routing table and convert manual periodical and journal holdings

into DOCLINE. Helping to create ILL system and presence for the College.

The Royal Treatment Veterinary Center, Chicago, IL June

2007-present

Office Manager

. Manage daily administrative responsibilities of a holistic veterinary

practice. Order and manage inventory of medication and supplies.

. Pay monthly bills, monitor hours and bill independent contract labor,

provide profit/loss and sales summary reports. Make bank deposits and

reconcile credit card transactions.

. Coordinate and execute all aspects of client service including phone

contact, emails and customer service.

. Supervise training of new staff members and cross-training of

administrative duties. Manage scheduling of employees, volunteers and

doctor.

. Provide organizational support for the practice, managing filing system

and the execution and creation of a retention schedule.

. Research and review print and online sources for applicable or requested

articles and resources. Maintain digital and print resource library.

The Field Museum, Chicago, IL

Oct.-Dec. 2007

Photo Archives Intern

. Arranged and processed a collection of 20 inter-departmental photo

albums created 1910-1950. Focus on Harris Extension educational cases

. Scanned, cropped, resized, tagged and described photos for use on the

museum Intranet. Correlated negative numbers for connection back to

other existing formats with the collection.

Family Pet Animal Hospital, Chicago, IL

June 2005-June 2007

Veterinary Assistant/Receptionist

. Communicated with clients on a daily basis, facilitating positive doctor-

client relationships.

. Answered phones, scheduled appointments, provided administrative and

organizational support.

. Ordered and managed prescription food inventory for the practice. Served

as liaison between the office and the Cook County animal license and

rabies departments.

References available upon request.

Contact this candidate