Customer Service Manager

ARTHUR M. NERI

**** ****** ***** ****

Raleigh, NC 27615

Home: 919-***-****

Cell : 347-***-****

Email: abkrqh@r.postjobfree.com

Objective: To share my experience, expertise and skills in marketing and

sales management, profit generation, credit operation, training and

administration of people to be more efficient and focus on customer service

and in return, to be fairly compensated for the contributions I am doing

for the company.

Summary of Key Qualifications/Areas of Expertise:

. Marketing and selling of products

. Profit and loss management

. Credit and collection

. Training and people management

. Customer engagement

Professional Experience/Accomplishments:

2002-2010 - Branch Head - East West Banking Corporation

. Generated fee income of 10M for the first half of 2010

. Consistently exceeded the Profitability Budgets from 2002 to 2009

. Garnered the Highest Award given during the Bank's Annual Conference

in 2003

. Received the President's Circle Award for having reached and

consistently maintained 119M in total funds in 2002

. Awarded the "MTG Cup-1st Place" for exemplary performance in deposit

generation, cross selling and profitability for the year 2002

. Garnered the "Excellence Award 2003" for generating the highest

percentage increase in incremental FCDU deposit 4252% vs. budget for

the month of January 2003

. Garnered the "Excellence Award 2003" for generating the highest

percentage increase in number of accounts by 720% vs. budget for the

month of May 2003

. Awarded Rookie of the Year in 2002 for exemplary performance in

deposit generation

2001-2002 - Branch Manager - Metropolitan Bank & Trust Company

. Managed the accounts of Solidbank which was bought and consolidated

with Metropolitan Bank & Trust Company

1994-2001 - Branch Manager - Solidbank Corporation

. Garnered the 1999 "Branch of the Year Award" for achieving exemplary

over-all Sales performance among Region 8 branches.

. Received the Certificate of Distinction for achieving the highest

number of cases in selling John Hancock products among Region 8

branches.

. Given the 1999 Sales Award - Distinction given to Managers of

deserving branches who excelled in fund generation (CASA) & cross

selling of core products like Credit cards, Auto-loans, REM and Multi-

purpose loans.

. Spearheaded the branch to be among the top 3 branches in the Region

during his term of leadership

1985-1994 - Manager - United Coconut Planters Bank

. Garnered the "Deserving Branch of the Year" Award in 1987

. Headed the Training Committee for the new recruits for the 7 branches

of the Region and chaired the Panel for employee's permanency

. Selected to participate in the first "Core Credit Program" for the

Bank branches, passed the course and authorized to process and approve

credit facilities up to 2M

1984-1985 - Officer-In-Charge - United Coconut Planters Bank

1983-1984 - Assistant Manager - United Coconut Planters Bank

. Effectively managed the Marketing & Accounting operations of the

branch which resulted to the unprecedented growth of deposits and the

consistent rating of "VS" during Operations Review & Financial Audit

1977-1983 - Branch Cashier - United Coconut Planters Bank

. Supervised the frontline operations of the branch and managed its cash

requirements to efficiently service its customers

1977-Field Credit Representative - BA Finance Corporation

. Handled credit investigations of loan applicants

1973-1977 - Various Clerical Positions - The Consolidated Bank & Trust

Corporation

. Handled various positions like Loans Clerk, Current Account Bookkeeper

& Distributing Clerk

1971-1973 - Loans Clerk - Secured Savings & Loan Association

. Processed Salary Loans

Educational Qualification:

. Bachelor of Science in Commerce-Accounting, Xavier University

Office Management Courses, Trainings and Seminars:

. Branch Head Survival Training

. Corporate Governance

. Anti-Money Laundering Seminar

. Self-Grounding Workshop

. Basic & Advanced Supervisory Workshop

. Team Building

. Operations & Control Seminar

. Seven Habits of Highly Effective People

. Self & Team Enhancement Program

. Allen Management Program

. Time Manager Course

. Quality Service Management Workshop

. Sales Management & Leadership Workshop

. Infinite Selling Program

. Dynamic One-On-One Negotiations Workshop

. Relationship Management Salesmanship Seminar

. Marketing Bank Products & Services

. Core Credit Program

. Advance Credit & FS Analysis & Credit & Risk Evaluation Seminar

. Service Excellence Workshop

. UITF Sales Certification Program

. Team-based Customer Service Program

Business Community Involvement:

. Brotherhood of Christian Businessmen & Professionals - Member,

National Board of Trustees & Chapter Head-East CdO Chapter

. Rotary Club-East CdO Chapter

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