Customer Service High School

Matthew Voss

*** *. *** **. • Bay City, MI ***** • 989-***-**** • *******.****@*******.***

SUMMARY

Excellent customer service skills including developing and improving customer relationships.

Strong technological background, with emphasis on Microsoft Excel, Word, PowerPoint, Access, and

Outlook. Also, knowledgeable with various SAP platforms, as well as other software tools.

Shines in project management environments, with assigning priorities, and meeting deadlines.

Highly organized individual, with strong communication, and relationship skills.

PROFESSIONAL EXPERIENCE

EUREST SERVICES March 2009 – Present Southfield, MI

Area Manager – Facilities & Building Maintenance

Management duties included but not limited to: the hiring process of the team, professional

development within the team, communication with staff members, performance reviews and

personal responsibility for the facility team.

Security duties included but not limited to: ensuring safety and security for the facility,

emergency response plans, compliance with all local regulatory requirements, function as the

afterhours contact for property management, and training of emergency procedures.

Reporting duties included but not limited to: managing and tracking all financial reports,

attendance, payroll, OSHA training, site inspections and monthly evaluations with customer.

Managed 36 employees and 55 locations.

DOW CORNING CORPORATION April 2007 – March 2009 Midland, MI

PDM Global Administration

Maintained documents for Product Data Management system, specifically MSDS data.

Organized and managed transition to brand new MSDS database with the 3E Company.

Created and maintained users, directory structures, security rights, and software configurations.

Various data collection and analysis using Microsoft Excel, Access, PowerPoint, and SAP.

THE PEPSI BOTTLLING GROUP May 2005 – April 2007 Saginaw, MI

Warehouse Loader/ Sales Representative

Operated forklift to build beverage orders; loading and unloading of route trucks.

General shipping and receiving duties; placing orders using different computer applications.

Serviced various stores and sold client new product; various merchandising duties.

THE HOME DEPOT March 2004 – May 2005 Bay City, MI

Department Supervisor – Lumber and Building Materials

Supervised five employees; assisting in customer service and sales.

Loss and prevention management, general stocking and maintenance duties for the department.

Took management role when existing managers were out of store.

‘Employee of the Month’ for the months of July and December 2004.

EDUCATION

SAGINAW VALLEY STATE UNIVERSITY 2008 – 2009 University Center, MI

General Business Major; Economics Minor

DELTA COLLEGE 2004 – 2008 University Center, MI

Associate Degree of Business Management

Cumulative GPA of 3.4; Member of Dean’s List.

BAY CITY CENTRAL HIGH SCHOOL 1999-2003 Bay City, MI

High School Diploma

Member of Honor Roll, Volunteer Club, and participated in various varsity sports.

COMMUNITY SERVICE

Bay City Central High School

Volunteer Baseball and Basketball Varsity Coach 2008 – Present

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