Customer Service Sales Representative

Dear HR Manager:

I was very interested to see your advertisement for this position while doing a search on the

Internet. I have been seeking a position of this caliber that would offer me the opportunity to

further my career aspirations within a large organization, and I think my credential s and your

requirements will be a good match.

Points to consider:

Several years of experience in customer service working directly with clients.

Extensive background working with mid and upper-level executives.

Proficiency utilizing Microsoft Office applications including PowerPoint.

After several years in the field of customer service, I understand what it takes to satisfy the

customer. I view myself as someone who always goes beyond the call of duty, because

customers, and your peers always expect 100% regardless, and I give 110% regardless. I also

view myself as someone that is never satisfied with the status quo; I always strive to do better

than what is expected. If your goal is to obtain an ambitious employee who wants to become a

member of your great team, I welcome the opportunity to meet with you in person to discuss your

organizational needs and objectives along with my abilities to fulfill them.

Thank you in advance for taking an interest in my career endeavors. I look forward to meeting

with you soon.

Sincerely

Jozette Hassell

Jozette Hassell

P.O.BOX 371

Coldwater, MS 38618

Cell: 662-***-****

Email: **************@*****.***

SUMMARY

I am a detailed oriented individual with excellent communication and analytical skills. I have several years

of experience in customer service, insurance, sales, and collections. I am seeking a position with a

successful organization that provides advancement opportunities to enhance professional growth.

EXPERIENCE

Methodist Le Bonheur

2005 – P resent

D iscovery Representative

Memphis, TN

• Resolves any billing or diagnostic issues concerning patient accounts.

• Communicates with attorneys and patients to ensure account resolution.

• Evaluates accounts and gives adjustments on accounts when necessary.

• Update accounts with insurance to ensure proper billing.

• Collect payments on accounts.

• Reviews new business accounts to identify insurance and liability to increase revenue.

• File claims.

• Cancel accounts that are no longer collectable

• Resolves complaints concerning patients accounts by phone to increase customer satisfaction

• Negotiate settlements to decrease the loss of revenue /audit to ensure compliance

Security Check

2004 - 2005

Collector/Customer Service Representative Oxford, MS

• Contacted past due customers to ensure delinquent accounts are kept at manageable levels.

• Informed retailers about their customers check writing privileges.

• Trained new employees how to effectively communicate with debtors and how to operate the computer

system.

• Helped retail clients build a more profitable business by protecting them against bad check loses

• Processed account receivables.

Factory Connection

2005- 2004

Oxford, MS

Relief M anager/Sales Representative

• Maintained Inventory

• Performed various inventory control functions using company mandated processes and systems

• Prepared daily, weekly, and monthly profits using sales data as a guideline.

• Recorded company’s total earnings for daily deposits

• Calculated daily deposits

• Provided performance coaching and counseling

• Provided excellent customer service

EDUCATION:

Bachelor of Arts University of Mississippi

2007 Southaven, MS

Contact this candidate