Customer Service Representative

Candace R. Smith

**** ********* **. #* ************, IN 46268

Phone: 317-***-**** or 317-***-****

abkrmk@r.postjobfree.com

Objective:

To excel in a career at your company with skill I have acquired from

previous job experiences, also with what I will learn in the future.

Summary Of Qualifications:

Fast paced worker; works well alone as well as with other co-workers; quick

learner; can understand and resolve issues promptly; pays close attention

to detail; very persistent at meeting deadlines; excellent leadership

skills; able to take direction without much assistance; knowledge in:

Microsoft 2000-2008 including Outlook; Office Communicator, Power Point,

Excel, Extra Sessions, Windows, Word, as well as Cash Handling.

(Ex. Bill pay, Pay day loan, Western union/Money Gram, Teller, Cash

Handling, & Sales)

Education:

Ben Davis High School Ivy Tech Community

College

1200 N. Girl School Road One W. 26th Street

Indianapolis, IN Graduate 2001 Indianapolis, IN

8/2001-4/2003

Employment History:

11/08-2/10: Safeco/Liberty Mutual Insurance 310 E. 96th St. Indianapolis,

IN

Customer Service Representative

Take Inbound calls from customers related to policy,

coverage, & claims

Take first notice of loss claims as far as possible through

claim process

Assign adjuster, rental, salvage, tow, set liability on

claims if needed

Use claim automation systems to ensure quality experience

with customers

Manage handle times accordingly

Adjust and pay non-issue claims

Member of Claim Task Force Team for Indianapolis Call Center

(handle team questions and concerns, works with team to find

solutions)

Mentor and assist with the training and floor questions with

the new hires

01/07-05/08: Anthem BCBS/Wellpoint 1099 N. Meridian St. Indianapolis,

IN

Customer Service Representative

Take inbound calls from customers and medical providers for

benefits and claims

Approve and deny coverage in observance to benefits

Document claim, send over for reprocessing and review if

needed

First contact, member of Express Team for state of Missouri

Fax documents needed to providers and members after proper

verification

(Ex. Surgical Approvals, Forms needed, Certificate of

Coverage, Insurance cards)

Aide in answering questions when new hires came out onto the

floor

08/05-10/06: Federal Trade Commission/Lockheed Martin 5101 Decatur

Blvd, Indianapolis, IN

Customer Service Representative

Take inbound calls from victims of identity theft

File first report of the identity theft, give info and steps

to clear the theft

Knowledge of government assistance for fraud victims

References:

Available upon request

Contact this candidate