Sales Training
Resume:
Brittany Phillabaum
Indianapolis, IN 46250
Cell Phone: 317-***-****
Email: abkrle@r.postjobfree.com
Education
Purdue University, West Lafayette, IN
Bachelor of Arts in Communication with a concentration in Organizational
Communication May 2008
Professional Experience
Sallie Mae, Indianapolis, IN
February 2010- Present
Skip Tracer Collector
July 2010-Present
Locate and update demographic information on customers whose accounts are
between 270-360 days past due to bring their accounts current.
Responsible for using skip tracing tools such as credit reports, contacting
references, cosigners, relatives and neighbors in order to locate
customers.
Follow up on accounts to ensure right party contact and counsel customers
to resolve their account.
Claims Resolution Specialist
February 2010- July 2010
Contact student loan customers who are more than 60 days delinquent or near
default to assist in resolving account and bringing customer's account
current.
Department of Education security clearance.
Effectively counsel customers on all repayment and deferment options to
resolve the account and ensure future payments .
Resolves delinquent accounts over $1 million per month.
Adheres to strict government compliance policies.
McGraw-Hill CTB, Indianapolis, IN
April 2009 -November 2009
Evaluator
. Scored elementary and secondary students' responses to standardized
tests for the language arts.
. Scored 1500-3000 tests a day using a computer.
. Paid detailed attention to each individual student's response to grade
test accurately.
Dell Inc., Round Rock, TX
June 2008- December 2008
Consumer Systems Consultant
. Sold over $500,000 worth of computer equipment and accessories in an
inbound call center environment.
. Actively listened to customers' needs and wants to determine best
solution.
. Assisted and consulted customers on financing options.
. Articulated technical components and concepts so that customers could
effectively make a decision on what to buy.
. Maintained current knowledge on all technology and current promotions
available through Dell Inc.
. Acted as a team leader to boost morale of team members on sales floor
Purdue Telefund, West Lafayette, IN
June 2006 - May 2008
Trainer
January 2008-May 2008
. Utilized and expanded upon training curriculum.
. Created an environment for learning, personal interaction, and
enthusiasm for new employees.
. Prepared training manual/personnel policies for new caller training
sessions.
. Trained 58 new employees.
Caller
June 2006-December 2007
Raised over $30,000 in solicited gifts for Purdue University in support
of scholarships, renovations, faculty funds and improving the university in
general.
Contacted Purdue alumni to promote campus activities, provide
information, and to solicit gifts in support for the university while
strengthening relationships with them.
Proficient in Smart Call (an automated dialing system) and Orbital (a
credit card processor).
Contact this candidate